Add-on causes Word not to be able to scroll to selected Comment in Reviewing Pane

[abdulazizali77]

To Reproduce
Steps to reproduce the behaviour:

1. Add a comment to a block of text
2. Go to a different page
3. In the Reviewing Pane, select the comment
4. Word does not scroll to the document page where comment was added, furthermore the Reviewing Pane comments are showing in document area

Expected behavior
Word should work as previously which is scroll to the location in the document where comments were created

CML Data
NA

Screenshots
If applicable, add screenshots to help explain your problem.

Fig 1 - After installed - selecting Comment [t3] does nothing

Fig 2 - After uninstalled - - selecting Comment [t3] goes to page 3

Desktop (please complete the following information):

• OS: Windows10 Professional
• Word Version 2010
  Chem4Word 2022 Beta 3 - [3.2.3.8118]

Installation Id: debd4c08-a94c-4f02-910b-00fe3431203a
Operating System: Microsoft Windows 10 Enterprise 64bit [6.2.9200.0] en-MY
Word Version: 2010
Word Product: Microsoft Office Professional Plus 2010 32bit [14.0.4734.1000]
Internet Explorer Version: 11.0.19041.207
.Net Framework Runtime: .NET 4.8 (W10 2004) [528372]

Settings Folder: C:\Users\triyae\AppData\Local\Chem4Word.V3
Library Folder: C:\ProgramData\Chem4Word.V3

PlugIns Folder: C:\Program Files (x86)\Chem4Word V3\PlugIns
Chem4Word.Editor.ACME.dll - [3.2.3.8118]
Chem4Word.Renderer.OoXmlV4.dll - [3.2.3.8118]
Chem4Word.Searcher.ChEBIPlugin.dll - [3.2.3.8118]
Chem4Word.Searcher.OpsinPlugIn.dll - [3.2.3.8118]
Chem4Word.Searcher.PubChemPlugIn.dll - [3.2.3.8118]

.Net Assemblies loaded in memory
Accessibility, Version=4.0.0.0
Chem4Word.Core, Version=3.2.3.8118
Chem4Word.Editor.ACME, Version=3.2.3.8118
Chem4Word.Libraries, Version=3.2.3.8118
Chem4Word.Renderer.OoXmlV4, Version=3.2.3.8118
Chem4Word.Searcher.ChEBIPlugin, Version=3.2.3.8118
Chem4Word.Searcher.OpsinPlugIn, Version=3.2.3.8118
Chem4Word.Searcher.PubChemPlugIn, Version=3.2.3.8118
Chem4Word.Telemetry, Version=3.2.3.8118
Chem4Word.V3, Version=3.2.3.8118
CustomMarshalers, Version=4.0.0.0
IChem4Word.Contracts, Version=3.2.3.8118
Microsoft.CSharp, Version=4.0.0.0
Microsoft.IdentityModel.Tokens, Version=6.15.1.0
Microsoft.Office.Interop.Word, Version=15.0.0.0
Microsoft.Office.Tools, Version=10.0.0.0
Microsoft.Office.Tools.Common, Version=10.0.0.0
Microsoft.Office.Tools.Common.Implementation, Version=10.0.0.0
Microsoft.Office.Tools.Common.v4.0.Utilities, Version=10.0.0.0
Microsoft.Office.Tools.Word, Version=10.0.0.0
Microsoft.Office.Tools.Word.Implementation, Version=10.0.0.0
Microsoft.ServiceBus, Version=3.0.0.0
Microsoft.VisualStudio.Tools.Applications.Runtime, Version=10.0.0.0
Microsoft.VisualStudio.Tools.Applications.ServerDocument, Version=10.0.0.0
Microsoft.VisualStudio.Tools.Office.Runtime, Version=10.0.0.0
mscorlib, Version=4.0.0.0
Newtonsoft.Json, Version=13.0.0.0
office, Version=15.0.0.0
SMDiagnostics, Version=4.0.0.0
System, Version=4.0.0.0
System.Configuration, Version=4.0.0.0
System.Core, Version=4.0.0.0
System.Data, Version=4.0.0.0
System.Drawing, Version=4.0.0.0
System.EnterpriseServices, Version=4.0.0.0
System.IdentityModel, Version=4.0.0.0
System.IdentityModel.Tokens.Jwt, Version=6.15.1.0
System.Management, Version=4.0.0.0
System.Numerics, Version=4.0.0.0
System.Runtime.Caching, Version=4.0.0.0
System.Runtime.Serialization, Version=4.0.0.0
System.ServiceModel, Version=4.0.0.0
System.ServiceModel.Internals, Version=4.0.0.0
System.Transactions, Version=4.0.0.0
System.Web, Version=4.0.0.0
System.Web.Services, Version=4.0.0.0
System.Windows.Forms, Version=4.0.0.0
System.Xaml, Version=4.0.0.0
System.Xml, Version=4.0.0.0
System.Xml.Linq, Version=4.0.0.0
WindowsBase, Version=4.0.0.0

Additional context
tested with:
3.1.20
3.0.40
3.2.3.Beta

[MikeWilliams-UK]

Thankyou for taking the time to report this issue.

We are aware that there are incompatabilities between documents which have change tracking on. Change Tracking does not "play" nicely with locked content controls.

This looks like a very similar scenario.

[abdulazizali77]

@MikeWilliams-UK if i wanted to debug this problem, what would be the first thing to look at? (i know C# but i dont have any ideas about Office APIs)

[MikeWilliams-UK]

@abdulazizali77 you would need to clone the repository, then follow the instructions in $/docs/Chem4Word-Version3-2-Developer-SetUp.docx
Sadly the Office APIs are not well documented.