Guided Integration
Expert support for seamless SYSGO product integration at every project stage
Customer-centric Excellence
Setting new standards with prompt, tailored solutions and satisfaction focus
Tailored Support for Success
Addressing unique needs with specialized solutions for Safety and Security standards
Standard Support
The baseline is the Standard Product Support that covers the basic questions on the use of the product (installation, tools usage etc.) via E-Mail. SYSGO will provide update information on request and offers optionally technical consulting as a service. Basic Standard Support includes the update service covering updates to all newer releases of the supported products free of charge.
Premium Support
Standard Support can be upgraded to Premium Support, that offers more customer-specific support with direct contact to our Engineering team.
Long-Term Support
Customers who are using product versions that are reaching End-Of-Life (EOL), but want to stay on that version and want to have continued support from SYSGO can enter into a Long-Term Support contract.
Customer Device Certification Support
If the customer decides to start a new product development that has to follow certification requirements, SYSGO is supporting this development by providing certification kits for several dedicated Safety and Security standards.
Customer-certified Device Life Cycle Support
During the second period that starts with the achievement of certification (or SOP), support to achieve the certification is not needed anymore, but regular Safety / Security bulletins have to be provided to keep the certification valid for devices in operation.
Training Programs
Dive into a journey of tech empowerment with us. Our mission is to familiarize your teams with our solutions, empowering them to work autonomously and efficiently. Explore our specialized training programs led by SYSGO's experts and unleash the full potential of our innovative solutions. Improve your skills and feel more confident navigating the embedded tech world.
