My work had Project Management software before to track tasks and issues, but the new boss wanted to switch to some new support tool. A bit annoying, but no problem.

After decommissioning the old (free) PM software, he decided to put off the new software implementation. Instead, he created a shared g suite inbox that we have to log in to and check for issues. No routing, no priorities, no notes section, no progress tracking, no tasks.

Now I have to give progress updates several times a day on my tasks because there is literally nowhere for me to report my progress. I have no idea what my priorities are since we have literally nowhere that specifies priorities. This is a PM and support nightmare, and as a former SCRUM master I'm about to lose it!