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Had a client on the phone with an extremely heavy Turkish (I think so, not entirely sure) accent who was hardly understandable but I kept polite and tried really hard to understand his questions.
Didn't go so well and he started to get annoyed and rude as well and asked me why I kept asking him to repeat his questions.
Told him that due to his heavy accent I had some trouble understanding him but that we'd take it slow and that I was trying my best.
He didn't take that well and called me a fucking racist (or, a 'cancer racist (dutch: 'kanker racist') but this sounds nicer).
C: (remember, heavy accent) "Ben jij kanker racist ofzo?" (are you cancer racist or something?)
Me: sorry, kan je dat herhalen? Ik verstond je niet helemaal goed door het accent, excuses! (Sorry, could you repeat that? I didn't quite get that due to the heavy accent, apologies!)
*BOOOOOOOM*
Client exploded in my ear xD.
Totally worth it! I'm all for helping and tried my best but if you're going to disrespect me, fuck off.
rant