My mother seems to disengage her brain when using a computer, so you must give instructions in exacting detail...

Me: Close that window.
Mom: Um, ok?
Me: ... Click the little red button at the top left...
MS Word: Save document? Yes / No
Mom: ... Now what?
Me: Well, do you want to save that?
Mom: Yes! ...
Me: ... so... click Yes...

... and I die a little more inside...

You just described my parents, its like pulling teeth. And then they come back not even a couple days later for the same problem even though they "took notes" and "paid attention" ... All this money I save you by fixing literally anything electronic for you and you still can't pay attention :p lol

Well....
There was one time, a cofounder in a startup I worked for, was waving his Wii remote around, not understanding why the game won't start. So he asked me. I looked at the screen, and written there in the biggest letters possible was : "press A to start game!". So I stare at him, amd tells him - read the screen... he takes a look, and then look at me: "what do I do then?"
....
he still is a pretty smart guy.
we are all idiots at some level....

Little red close button, ergo Mac, Ms word ergo windows... Confused!

@dyte it's relatively little and definitely red on win7
Ms office supports mac

@Lor-inc yes but not left?
But yeah didn't know Ms office supported Mac, so that's probably it :D