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devphobe
7y

1. Move to new house
2. Setup electricity account to auto-pay every month
3. Wait
4. Receive "disconnect" notice from electric provder
5. WTF
6. Call. Oh, yeah, our website doesn't tell you that you have to pay your first month's bill before you can setup auto-pay. It's in the fine print.

Okay people, here's my rant - if you manage a website that supports auto-pay and you're not PREVENTING your customers from signing up for auto-pay until there is a $0 balance in the account, then you're doing something wrong. Don't let your customers think they're about to loose their electric service because of a frontend guardrails issue.

rant

scare

guardrails
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Comments
  • 4
    7y
    @M1sf3t I paid a $35 fee because I tried to pay straight from my savings account, but that's not allowed apparently.

    Guess I should have checked with the bank first. Just kinda assumed it'd be ok 🙄
  • 3
    7y
    Happened to me too. A few times. Plus - then can’t show you your payment went through for days? And they still have a “don’t click submit twice or the form will send two payments” type of button? It’s insane how money money is spent on terrible systems.
  • 1
    7y
    im cool , and this post is too
  • 0
    7y
    I set something like that, too, bad the (postal) mail disappeared during transmit. After month I got the letter to pay a fee for not paying in time...
  • 1
    7y
    @luigioh Looks like the bots are back in town huh... that or you’re just retarded?
  • 1
    7y
    @badcopnodonuts I bet on the second thing.
    Here's my ++
  • 0
    7y
    Thats why u need to check your passbook if the amount is debited or not. Read Rich dad poor dad.
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