Lesson I learnt the hard way today: ticket every fucking task (including admin) to:

A. Cover your arse (if the tickets are not ready because they haven't given us enough information, push back on it before committing too much effort to doing it)
B. Better deliverable (what you output will probably be better quality because you worked out the requirements upfront + you know the audience)
C. You have something to show management when they want to try and overwork you some more