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-
Sit down before you read this.
So I interviewed a guy for a "Support Engineer" internship position.
Me and the team lead sit down and are waiting for him to enter, but apparently he's actually making a coffee in the kitchen.
This isn't exactly a strike since the receptionist told him that he can go get a drink, and we did too. It's just always expected for him to get a glass of water, not waste 3 minutes brewing a coffee.
In any case he comes in, puts the coffee on the table, then his phone, then his wallet, then his keys and then sits on our side of the table.
I ask him to sit in front of us so we can see him. He takes a minute to pack and tranfer himself to the other side of the table. He again places all of the objects on the table.
We begin, team lead tells him about the company. Then I ask him whether he got any questions regarding the job, the team or the company . For the next 15 minutes he bombards us with mostly irrelevant and sometimes inappropriate questions, like:
0: Can I choose my own nickname when getting an email address?
1: Does the entire department get same salaries?
2: Are there yoga classes on Sundays only or every morning?
3: Will I get a car?
4: Does the firm support workspace equality? How many chicks are in the team?
5: I want the newest grey Mac.
And then.. Then the questions turn into demands:
6: I need a high salary (asks for 2.5 more than the job pays. Which is still a lot).
I ask him why would he get that at his first job in the industry (remind you, this is an internship and we are a relatively high paying company).
He says he's getting paid more at his current job.
His CV lists no current job and only indicates that he just finished studying.
He says that he's working at his parent's business...
Next he says that he is very talented and has to be promoted very quickly and that we need to teach him a lot and finance his courses.
At this point me and the team lead were barely holding our laughs.
The team lead asks him about his English (English is not our native language).
He replies "It's good, trust me".
Team lead invites him for an English conversation. Team lead acts like a customer with a broken internet and the guy is there to troubleshoot. (btw that's not job related, just a simple scenario)
TL: "Hello, my name is Andrew, I'm calli..."
Guy: *interrupts* "Yes, yes, hi! Hi! What do you want?"
TL: "Well, if you let me fi..."
Guy: "Ok! Talk!"
TL: "...inish... My internet is not working."
Guy: "Ok, *mimics tuning a V engine or cooking a soup* I fixed! *points at TL* now you say 'yes you fixed'".
Important to note that his English was horrible. Disregarding the accent he just genuinely does not know the language well.
Then he continiues with "See? Good English. Told you no need to check!".
After about half a minute of choking on out silent laughter I ask him how much Python experience he has (job lists a requirement of at least 1 year).
He replies "I'm very good at object oriented functional programming".
I ask again "But what is your experience? Did you ever take any courses? Do you have a git repository to show? Any side.."
*he interrupts again* "I only use Matlab!".
Team lead stands up and proceeds to shake his hand while saying "we will get back to you".
At last the guy says with a stupid smile on his face "You better hire me! Call me back tomorrow." Leaves TL hanging and walks away after packing his stuff into the pockets.
I was so shocked that I wasn't even angry.
We both laughed for the rest of the day though. It was probably the weirdest interview I took part at.35 -
TLDR : I left a company which doesn't understand the concept of email id and passwords.
Me (trying to login to the alumni website) *no register user option*
Customer support - you've to click on forgot password to create an account.
Me - Wonderful
*clicks on reset password*
*enters employee id, name, email, father's name, DOB, date of joining , date of leaving, current city because apparently if I just enter my employee id it is as if they never knew me. Sigh*
*your password will be sent to your email id*
Me - okay. *waits for two weeks because I assumed someone will manually go and create my account and email me, considering the state of system. *
After two weeks,
Me - I still haven't received my password on email after I created my account. Can you please check?
After one week,
Customer support - you need to click on forget password if you forgot your password.
Me - *inventing new curse words* I have not forgot my password, I never received it in the first place!
After one week,
Customer support - yes you'll receive your password on your email id.
Me - *runs out of curse words* seriously dude?
* proceeds to reset password*
System - your password has been reset. Your new password will be sent to your email id. *apparently anyone can reset passwords if you have the employee id, which is an integer*
After a week
Me - Am I going to ever receive the password? I've tried generating passwords, resetting my password. I never get my passwords. What should I do!!
Customer support - yes you need to click on Forgot password.
Me - are you fucking kidding me!!!
You fuckers need to be fired and replaced by a FAQ page which has no question and just a single answer, because a peanut has higher IQ than you. For any questions you may have, just reset password. Goddammit idiots!
Also, which email id are you sending my passwords to?
Customer support - myname@oldcompany.com
Me - you do realize that this is the alumni website for the company. Alumni means ex members.
Being ex members, you can assume we don't have access to our company email ids obviously?
Customer support - yes.
Me - how am I supposed to get the password using my old email id then?
Customer support - you need to click on forgot password option.
I think I should probably move to the Himalayas for my anger management issues. Plus it'll be probably easier to throw idiots off a mountain.31 -
Customer support story time: (swearing in Dutch because it sounds more fun but it's general swearing so no translation needed I think (will translate the non obvious parts)
Me: good morning, how can I help you?
Client: hello, I have a question for you.
Me: go ahead!
Client: alright so.... one sec, let me turn off my music.
Client: hey Google
.
.
.
Client: hey Google
.
Client: Heeeey Gooooooogle
.
Client: HEY GOOGLE, GODVERREDOMME
.
Me: 😆
.
Client: REAGEER GODVERDOMME. "HEY GOOOOGLE"
.
.
Client: VIES VUIL TYFUS DING, LUISTEREN. HEEEEEY GOOOOOOGLE
.
.
Client: JA GODVERREROMME, LUISTER GEWOON, FUCKING KUT DING. *SHOUTS WITH ANGRY VOICE* "HEY GOOGLE HALLOOOO LUISTEEEEEREEEEEN" (oh for fucks sake, LISTEN fucking piece of shit)
Me: *desperately trying to keep it together*
Client: IK DOE HET ZELF WEL JEZUS GODDOMME *FOOTSTEPS, MUSIC STOPS* (Translation: I'll do it myself, fucking hell)
.
.
.
Client: finally, sorry for that 😅
Me: *still trying to control myself* no problem!15 -
So I've got a Linux related job (or, starting at monday). When people ask me what my new position is called, I'll of course tell! Well, I stutter sometimes in my native language. Especially with the letter L.
"so what's your new position?"
"Lllllll-lllll-llllllllllllllllllll"
*mother of god*
"lllllllllllllllllllllll-llllllllllllll*
*OH FFS*
"Llllllllllll-llllllllllllllllllll-lllllllinux support engineer!"
*FUCKING FINALLY!*
"Hey man, you got a new job I heard, what's your new position?"
*please work*
"Lllllllllll-lllllllllllllllll-llllllllllllllllllllll*
*MOTHERFUCKER*
"Lllllllll-lllllllllllllllllllinux support engineer!"
"ey dude, what's your new position? Heard you got a new job!"
*alright let's do this better*
"gonna do stuff with servers and customer service!"
"Ah cool! What system do they run on their servers?"
No. 😡28 -
Last day on the contract from hell. I'd written a project with one other person in our spare time that performed a critical business function. The following conversation was had between myself, the job thief who was handed my job and their manager, with the 10 other IBM GS "dev domain experts" assigned to that team sitting silently on zoom:
Moi: hey all, what seems to be the problem?
JT: how to update the java for requirement?
Moi: I would assume a text editor, have you tried intellij
JTM: she's talking about ticket BS-101, the data is wrong
Moi: ah, well, you might want to fix that
JT: how to fix?
Moi: update the database and update the logic that depends on it
JTM: what changes are those?
Moi: the ones described in the ticket, I would assume, I'm no longer on that project
JTM: didn't you write this application?
Moi: yes.
JTM: ok, so do you know how to fix the issue?
Moi: definitely
JTM: ok... ... Can you tell us how to fix it?
Moi: yes.
*The sound of silence*
JTM: *will* you tell us?
Moi: I would, but I'm already off the clock, and as of an hour ago I no longer have a contract. And even if I did, I don't have a contract or authorization to work on that system. I'm not actually being paid for this call.
JTM: ... What are we going to do about this?
Moi: I have no idea
JTM: ok, so we can look at getting a 1 month contract to support this
Moi: I'm sure our firm has someone who can definitely help you out
JTM: *heavy raging* ... Can you do the work?
Moi: Unfortunatley, I'm already committed to a new contract at another customer. I also don't do one month contracts. I'm an engineer, not a car wash employee
JTM: well, I don't understand how you can just leave us in the lurch like this?!
Moi: well, respectfully, it was your decision to cut me from the budget because you thought you were close enough to end of the project to get it across the line with junior resources.
Interjecting-JT: I am senior!
Moi: Right. So, basically, you took ownership of the product before go live. We advised against it, in writing, numerous times. We also notified you that we would not carry a bench, so the project resources are now working on other things. We can provide you with new resources for a minimum 6 month duration who can help you out. Also, since we've cycled out, our rate has increased per the terms of our MSA.
JTM: we don't have budget for that! How are we supposed to do this?!
Moi: *zoom glare at JT* that question is more appropriate for your finance officer and the IT director. I can send a few emails and schedule a call with your account representative and the aforementioned individuals so you can hash this out.
-_---------------
I'm free! 🥳 That said, still plenty of residual fodder I need to get out of my system on these guys. Might need to start my own Dilbert.12 -
A customer calls to ask about our software, its features and its advantages and so on.
I answer him all his questions in a 45 minutes support call.
Then he decides to order the software from our website using the order form.
After 1h i get another call by the same guy saying he cant order.
I ask him why and he says that he is blind and his screen reader does not read out the form/website content.
So i filled out the order form with him together because im a nice person and customer is king. (Took me 20 minutes).
After that i ask our webdevelopers if they considered to make the website more disabled friendly.
They responded with no because it dosent matter.
Yeah fuck me right! Fuck the disabled customers we dont care.
I think thats kind of stupid but who cares right!!12 -
OH MY GOD
WHO NAMES A CONFERENCE ROOM AFTER AN -ADDRESS-??
At my new job, we had all day training on Friday. It was emphasized many times that we should not be late. I look at the meeting invite many times, and it says [123 Fake], with Fake being a Very Well Known Street, and I see on Google Maps that there's an office building there. Great, we must have an off-site training facility to help our clients become certified in our product. It doesn't say which floor, but I assume the small space we have in that large office building will become evident once I check in with lobby security.
Friday morning comes, I get to the office building 20 minutes early, and try to check in. They've never heard of my company. Maybe there's a computer lab we rent out? No, they don't know anything about that. I don't have work email or slack set up on my phone yet, so who do I call? I try reception, no one answers. Eventually I call our customer support line.
I shouldn't be at 123 Fake St. I should be at the office. Because that's the name of the conference room!
YOU HAD ONE JOB, ROOM NAMER!
Last night my boyfriend and I tried to think of worse names for conference rooms. The only ones I could think of were "meeting canceled" (but with that, at least I would be in the correct fucking building!) or just naming every conference room "conference room". Here's the thing: there's not just one 123 Fake St room! There's two of them right next to each other! So you can easily show up and think, I remember I was supposed to be in this room, but which one?
And I'm not even the first person to make this mistake. CLIENTS have gone to the wrong building before because they get included on meeting invitations that include conference room names! WTF!
It's pretty common to have Chicago conference rooms named after neighborhoods, or iconic buildings, etc. But nobody is going to think, "meeting in Bucktown? I'll just wander around the neighborhood until I find people with laptops". It's obviously a conference room. BUT A FUCKING ADDRESS OF A NEARBY OFFICE BUILDING? It's not even an iconic of a building!
Names matter. I care a lot about names in code. I never realized it could apply to the physical world as well. So now I am on a mission to change the names of these Goddamm conference rooms so I'm the last person to be directed to the wrong fucking building.
OH, and I'm out $9 for a taxi ride and a pair of gloves that got lost in the taxi so that's GREAT.11 -
First day on the phone as a support guy!
Before the first call came in I thought like 'please no email related issues as that's the one thing I suck at!'
Fair enough, first call:
Me: hello, how can I help you?
Customer: well, we've got this email problem...
Me thinking: MOTHERFUCKING FUCKING FUCK WHY ME 😭
Me: what seems to be the problem?
Damn, really?!9 -
Actual rant time. And oh boy, is it pissy.
If you've read my posts, you've caught glimpses of this struggle. And it's come to quite a head.
First off, let it be known that WINDOWS Boot Manager ate GRUB, not the other way around. Windows was the instigator here. And when I reinstalled GRUB, Windows threw a tantrum and won't boot anymore. I went through every obvious fix, everything tech support would ever think of, before I called them. I just got this laptop this week, so it must be in warranty, right? Wrong. The reseller only accepts it unopened, and the manufacturer only covers hardware issues. I found this after screaming past a pretty idiotic 'customer representative' ("Thank you for answering basic questions. Thank you for your patience. Thank you for repeating obvious information I didn't catch the first three times you said it. Thank you for letting me follow my script." For real. Are you tech support, or emotional support? You sound like a middle school counselor.) to an xkcd-shibboleth type 'advanced support'. All of this only to be told, "No, you can't fix it yourself, because we won't give you the license key YOU already bought with the computer." And we already know there's no way Microsoft is going to swoop in and save the day. It's their product that's so faulty in the first place. (Debian is perfectly fine.)
So I found a hidden partition with a single file called 'Image' and I'm currently researching how to reverse-engineer WIM and SWM files to basically replicate Dell's manufacturing process because they won't take it back even to do a simple factory reset and send it right back.
What the fuck, Dell.
As for you, Microsoft, you're going to make it so difficult to use your shit product that I have to choose between an arduous, dangerous, and likely illegal process to reclaim what I ALREADY BOUGHT, or just _not use_ a license key? (Which, there's no penalty for that.) Why am I going so far out of my way to legitimize myself to you, when you're probably selling backdoors and private data of mine anyway? Why do I owe you anything?
Oh, right. Because I couldn't get Fallout 3 to run in Wine. Because the game industry follows money, not common sense. Because you marketed upon idiocy and cheapness and won a global share.
Fuck you. Fuck everything. Gah.
VS Code is pretty good, though.19 -
Talking to Best Buy customer support live chat trying to price match using friend’s laptop.
Typed in “<b>Hello</b>”
Oh cool.. it comes out as bold. Let’s get a scary as fuck screamer gif and img src it.
Me: *Posts picture*
Me: *Waits a few seconds*
Me: “Did you see that picture?”
Support: “No. Sir, could you tell me the item you want to price match?”
Me: “Okay hold on.”
Typed in “<script type=‘text/javascript’>window.alert(‘OOGA BOOGA BITCH’);</script>”
Me: “Did you see that?”
Friend: “Dude stop.”
I push my friend away since I’m on his Best Buy account.
Me: “Did you see a pop up?”
Support: “No.”
Me: “Okay okay hold on.”
You have left the chat.10 -
I get a call: "Hey the site is down. Fix it!"
Worked on my workstation, not on my phone => DNS issue.
Local cache: "All OK"
ISP's DNS: "No record"
Google DNS: "Server error"
MXToolbox: "All OK"
CloudFlare DNS: "Domain? What domain?"
After a day of fucking around with configs and wanting to strangle the customer support guy, I just started pressing buttons, until suddenly, it worked. Turns out I'd accidentally enabled DNSSEC on a domain, that wasn't configured for it.
Lesson learned: There is no official DNS error code for "DNSSEC failed somewhere upstream". If you're lucky, you might get something useful out of the authoritative server, but apparently not on Mondays.8 -
Had an interesting time these past few days. Had a customer who, when I left for vacay, was complaining that he couldn't get access to our private package registry. Get back, this issue is still active.
We'd granted access to his github enterprise, and for some reason he wasn't getting the activation email. We spent about 22 hours of customer support time on his failing to help himself before he finally escalated to the standard 40 person IT enterprise tantrum/come to jesus meeting.
Long story short, he had somehow ignored repeated attempts (35 email replies to the ticket chain, 4 phone calls) to get him to check his spam folder. In which, as it was revealed to all the hollywood squares in attendance, there were no less than 35 activation emails from github granting him access. Of course, none of this was his fault. And while screensharing his big brain to god and everyone he decides the problem is now actually Microsoft because their office 365 spam email filtered his emails incorrectly. We of course agreed with his big brain, smoothed over his bruised ego and went about our day.
I mean, fair enough, it's kind of dumb that Microsoft ever spam lists github, but still. I was just a fly on the wall, and he burned all his paid support tickets on the issue, so hopefully we won't be dealing with him again this year.
Also, this is an edge case with our new product line, most of our customers are painless.4 -
===rant
So I have been freelancing as web developer for 5 years. I was also playing basketball professionally so I was only working part-time, building websites here and there, small android apps to learn the job and I was also reading a lot to challenge my brain.
When I stopped playing basketball about a year ago, I thought I would really enjoy coding full time so I pursued a job.
With no formal education and just a basketball background on paper, in the collapsed Greek economy, as you may assume chances of landing a job are minimal.
After about 40 resumes sent I only got an internship. It was a 4 month, part-time, no pay deal, and then the company would decide if they would like to hire me later.
The company had 4 employees and they are one of the largest software distribution businesses in my area. They resell SaaS bought from a third company, bundled with installation support, initial configuration, hardware support, whatever a client may need.
I was the only one with any ability to code whatsoever. The other people were working mostly on customer support with the occasional hardware repair.
After the 4 month period they owner (small company, owner was also manager and other roles) told me that they are very happy with my work and would like to keep me part-time with minimum pay.
Just to give you and idea if the amounts of money involved, in Greece, after taxes, my salary was 240euros per month. And the average cost of surviving (rent, cheapest food possible, no expenses on anything but super basics) is about 600euros.
I told him I needed more to live and he told me ok, we will reevaluate a few months later, at the end of May 2017.
I just accepted it without having many options. The company after all was charging clients 30euros per hour for my projects so I kept thinking that if I worked a lot and delivered consistently I would get a full time job and decent money.
And I delivered. In the following months I made a Magento extension, some WordPress themes, a C# application to extract data from the client's ERP and import it to a third application, a click to call application to use Asterisk to originate calls from the client's ERP, a web application to manage a restaurant's menu and many more small projects. Whatever they asked, I delivered.
On time, version controlled, heavily documented solutions (my C# ones are not exactly masterpieces but it was my first time with the language and windows).
So when May ended I was pretty excited to hear they wanted to keep me full time. I worked hard for it, I was serious, professional, I tried a lot to learn things so I can deliver, and the company recognized that. YAY.
So the time comes to talk money. The offer was 480euros per month. Double my part-time pay, minimum wage. I asked for about 700. Manager said it's hard but I will see what I can do. So we agreed to keep the deal for June while they are working on a better offer.
During the first half of June I finished my last project, put all my work on a nice folder with a nice readme on every project's directory, with their version control and everything.
The offer never improved, so I said no deal, and as of today, I am jobless.
I am stressed as fuck and excited as fuck at the same time.
I will do my best to survive in the shitstorm that is called Greece.
Bring it on.9 -
A room full of mostly old male stressed out engineers sat in chairs, and the presenter said:
"So who watched Judging Amy last night?"
The presenter went on to express her surprise that nobody in the room had seen last night's episode of Judging Amy.... and wasn't going to drop the topic.
The meeting, if it ever had any, now had no chance of going anywhere good.
By the end of the meeting someone would walk out and "retire" shortly there after, and it certainly wasn't going to be the presenter....
Backstory:
The company built on the IBM model of sell pricey custom hardware (granted it worked really well) and sell expensive support contracts wasn't doing as well as it had hoped. Granted it was still doing better than most of its neighboring companies, but it was clear that with the .com bust the days of catered lunches every day were over.
The company had grown fat and everyone knew that while the company had a good enough product(s) to survive, there weren't enough lifeboats for everyone to survive.
In the midst of this an HR department that took up nearly 20% of the office space at HQ felt it needed to justify its existence / expenses.
They decided to do this in the same way they always had, by taking funding from other departments, this time not by simply demanding more direct budgets for themselves.... they decided to impose mandatory 'training' on other departments ... that they would then bill for this training.
When HR got wind that there were some stressed out engineers the solution was, as it always is for HR.... to do more HR stuff:
They decided to take these time starved engineers away from their jobs, and put them in a room with HR for 4 days. Meanwhile the engineer's tasks, deadlines and etc remained the same.
Support got roped into it too, and that's how I ended up there.
It would be difficult to describe the chasm between HR and everyone else at that company. This was an HR department that when they didn't have enough cubes (because of constant remodeling in the HR area under the guise of privacy) sat their extra HR employees next to engineering and were 'upset' that the engineers 'weren't very friendly and all they did was work'.
At one point a meeting to discuss this point of contention was called off for some made up reason or another by someone with a clue.
So there we all sat, our deadlines kept ticking away and this HR team (3 people) stood at the front of the room and were perplexed that none of these mostly older males in this room had seen last night's episode of Judging Amy.
From there the presentation was chaos, because almost the entire thing was based on your knowledge of what happened to poor stressed out Amy ... or something like that.
We were peppered with HR tales of being stressed out and taking a long lunch and feeling better, and this magical thing where the poor HR person went and had a good cry with her boss and her boss magically took more off her plate (a brutal story where the poor HR person was almost moved to tears again).
The lack of apparent sympathy (really nobody said much at all) and lack of seeming understanding from the crowd of engineers that all they should do is take a long lunch, or tell their boss to solve their problems ... seemed to bother the HR folks. They were on edge.
So then they finally asked "What are your stressers?" And they picked the worst possible person they could to ask, Ted.
Ted was old, he prickly, he was the only one who understood the worst ass hell of assembly that had been left behind.
Ted made a mistake, he was honest with folks who couldn't possibly understand what he was saying. "This mandatory class is stressing me out. I have work to do and less time because of this class."
The exchange that followed was kinda horrible and I recall sitting behind Ted trying to be as small as possible as to not be called on. Exactly what everyone said almost doesn't matter.
A pedantic debate between Ted and the HR staff about "mandatory" and "required" followed. I will just sum it up that they were both in the wrong for how they behaved for a good 20 minutes...
Ted walked out, and would later 'retire' that week.
Ted had a history and was no saint. I suspect an email campaign by various folks who recounted the events that day spared ted the 'fired' status and he walked with what eventually would become the severance package status quo.
HR never again held another 'training', most of them would all finally face the axe a few months later after the CEO finally decided that 'customer facing, and product producing' headcount had been reduced enough ... and it was other internal staff's time for that.
The result of the meeting was one less engineer, and everyone else had 4 days less of work done...4 -
Support: A customer complained about a nasty bug.
Senior Dev: There are no bugs in our software, just challenges that need to be solved.2 -
Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.
You would think.
After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.
Now the real fun begins.
Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.
Now one would think checking out is easy. Not so fast.
After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.
Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.
This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.2 -
Around 27 hours at new customer location.
They had a server failure due to incompetence.
They had fired their own IT guy and called us 6 months later because the server stopped responding.
First diagnostic. 2 drives are dead in a raid 5 with one hot spare. Raid controller then proved to be broken once the disks was replaced.
Waiting for new raid controller and installing.
Backup non existing, no one changed dat tape during the 6 months without IT. The tape was just a transparent plastic band, no media left.
Raid config is stored in static ram on controller, no backup!
Several hours in tech support to find out how to rebuild raid config from existing disks.
Proves to be impossible to rebuild raid set due to some checksum failures.
More hours with support to enable some diagnostic read only mode to mirror low level content to external drive.
Then many more hours to copy parts of the tree until it gets an error, restart after that and go on.
In the end we got around 70% back.
During this time I manage to be in contact with the raid manufacturers all support centers, one in europe, one in the us and one in Taiwan, switching each time one if them closed for the night.
The customer later declined a steady support contract due to us being to expensive ;)
Some just don’t want to learn.6 -
After returning back from the company we were purchasing a new phone system (hardware+software, $100K+, kind of a big deal)
VP: “I need the new phone system software integration for our CRM by next week. I need to demo the system for the other VPs”
Me: “No problem. Were you able to get their API like I asked?”
VP: “Salesman didn’t know for sure what that was, but he said all the developer software documentation is on their site.”
Me: “Did he give you a URL? Their main site is all marketing mumbo-jumbo. I assume there is another one specific for developers.”
VP: “Yea, he might have said something, but I don’t understand why you need it. The salesman said the integration would be seamless. He showed me several demos.”
Me: “No, I mean I need to know, is the API a full client install? a simple dll? is this going to be a web service integration? How will I know what to program against?”
VP: “I think I heard him say something about COM? Does that sound like an API?”
Me: “It’s a start. Did he provide you anything, a disk, a flash drive, anything with the software?”
VP: “No, only thing he told me was our CRM integration would be seamless and our development team would have no problems.”
Me: “OK..OK…I get it…he’s a salesman. Is there an 1-800 number I can call? A technical support email address? Anyone technical I can reach out to?”
VP: “Probably, but I don’t understand what the problem is. I need the CRM integrated by next week. I gave the other VPs a promise we would get it done. I do not break promises.”
Me: “Wait…when are we installing the new system?”
VP: “Well, the purchase order will be cut at the end of the month’s billing cycle, the company has about a two month turnaround time to deliver and install the hardware, so maybe 3 months from now? Are you going to be able to have the integration ready for next week?”
Me: “If we won’t see any of the hardware for 3 months, what exactly am I integrating with?”
VP: “That API you wanted or whatever it is. COM…yea, it’s COM. I was told the integration would be seamless and our developers would have no problem. I don’t understand why you can’t simply write the code to make it work. Getting the hardware installed is going to be the hardest part.”
Me: “OK, so I have no documentation, we have no hardware, no software, and no idea what this ‘seamless integration’ means. I’m afraid there isn’t anything I can do right now. ”
VP: “Fine!...I’ll just have to tell the other VPs you were not able to execute the seamless integration with the CRM.”
Which he did. When the hardware+software was finally installed, they hired consultants (because I “failed”). I think the bill was in the $50K range to perform the ‘integration’ which consisted of Excel spreadsheets (no kidding). When approached with the primary CRM integration, the team needed our API documentation, a year’s development time and $300K. I was pissed off enough, and I had the API documentation, I was able to get the basic CRM integration within 3 days. When an agent receives a call, I look up the # in our database, auto-fill the form with the customer info, etc. Easy stuff when you have the documentation.
The basics worked and the VP was congratulated by ‘saving’ the company $300K. May or may not have been bonuses involved, rumors still out on that one, but I didn't see em'. Later my manager told me the VP was really ticked that I performed the integration ‘behind his back’, but because it was a success, he couldn’t fire me.10 -
Me to customer, several years ago:
Your server is over 10 years old, and the support for it will soon be gone together with the possibility to take backups. You should upgrade your website ASAP.
Customer said:
ok, we will look into it.
This day:
Customer:
Hi, our site is down and we need backups from yesterday. Can you please fix?
Me:
Sorry, no. *send copy of the email several years ago*2 -
I got through the first stage for a summer internship at Amazon. They send me a link to a technical test with a 7 day deadline to complete.
The link brings me to a 404 page. Fuck.
I contact customer support, reach out to Amazon directly, don't get any response whatsoever. The week has passed and the link is still dead and I s received no word from them.
FML. And fuck Amazon for teasing me like this and for having such shitty technical support.9 -
Me: *reading work order* Customer states Mac does not have sound
*Me turns on Mac, it makes the signature "BONNNNG" sound*
Me: Uh huh...
Coworker: Rule No. 1 of tech support: The users always lie
Me: True, but still! How do you miss the start up Mac sound?!3 -
Dear customer support chaps,
I get that you can't help me with my issue. I get that you're only a subordinate of the sales people with no clue about the internals of whatever you're selling. I really get that.. if you knew, you wouldn't be sitting there, dealing with users.
However if I ask you something that you don't know, and I explicitly mention that you should please escalate this to an engineer or someone who knows the answer to my question, JUST FUCKING DO IT ALREADY!!! Put that fucking underserved pride aside for a moment, how difficult can it be?!!1 -
Microsoft admits they were hacked. Explains how it worked and what happened. No big deal. companies get hacked. That's life.
Indirectly admits that all of their customer support agents have access to your inbox.
Cool. Deleting my Outlook email. Thanks guys.9 -
!rant !dev
True story. Some years ago I worked, for a network manufacturer in the support department. One of me jobs was to help end-customer (private people) over the phone, who could not get online.
One day a 60+ year old woman called the support line, because se could not get on the Internet. And because our name was on the router, she called our support.
A colleague of mine took the call, and we could quickly see by his expression the it was "One of those calls". The minutes went by and they had gotten no closer to a solution after 45 min.
That was when I herd my colleague say "Well from what you tell, all the settings here are fine. Can you please close all the windows, so we can look at other settings". My colleague the looked weird and said, "She just told me it takes some minutes to close all the windows, so please hang on.".
After 2 min time the woman came back to the phone and said "I have now closed all the windows in the house, except one ceiling window that only my husband can reach. Hope it doesn't matter".2 -
Being asked (or more accurately made!) to travel Mon-Fri (i.e. staying away from home) for at least 2 months to a customer's site to work on a completely insane project that had no design, formal requirements, preparation or support. It was just a "friendly side project" 2 friendly managers concocted.
After some research, the project wasn't actually technically possible, but the customer wanted it so I had to try to find a solution.
The complication for me was that my wife was almost 8 months pregnant with our first kid and I made it clear I really wanted to be at home. Was left to feel I had little choice but to go. Project runs over but damnit I'm taking my 3 weeks parental leave entitlement.
Day before I'm due to go back to work, I get an email saying "You'll be travelling tomorrow for the next few weeks". At that point, I replied with the most angry work email I've ever sent and threatened that if that was the case I wouldn't be back. Plans were changed.
I ended up leaving within a couple of months anyway.2 -
I think I want to quit my first applicantion developer job 6 months in because of just how bad the code and deployment and.. Just everything, is.
I'm a C#/.net developer. Currently I'm working on some asp.net and sql stuff for this company.
We have no code standards. Our project manager is somewhere between useless and determinental. Our clients are unreasonable (its the government, so im a bit stifled on what I can say.) and expect absurd things from us. We have 0 automated tests and before I arrived all our infrastructure wasn't correct to our documentation... And we barely had any documentation to begin with.
The code is another horror story. It's out sourced C# asp.net, js and SQL code.. And to very bad programmers in India, no offense to the good ones, I know you exist. Its all spagheti. And half of it isn't spelled correctly.
We have a single, massive constant class that probably has over 2000 constants, I don't care to count. Our SQL projects are a mess with tons of quick fix scripts to run pre and post publishing. Our folder structure makes no sense (We have root/js and root/js1 to make you cringe.) our javascript is majoritly on the asp.net pages themselves inline, so we don't even have minification most of the time.
It's... God awful. The result of a billion and one quick fixes that nobody documented. The configuration alone has to have the same value put multiple times. And now our senior developer is getting the outsourced department to work on moving every SINGLE NORMAL STRING INTO THE DATABASE. That's right. Rather then putting them into some local resource file or anything sane, our website will now be drawing every single standard string from the database. Our SENIOR DEVELOPER thinks this is a good idea. I don't need to go into detail about how slow this is. Want to do it on boot? Fine. But they do it every time the page loads. It's absurd.
Our sql database design is an absolute atrocity. You have to join several tables together just to get anything done. Half of our SP's are failing all the time because nobody really understands the design. Its gloriously awful its like.. The epitome of failed database designs.
But rather then taking a step back and dealing with all the issues, we keep adding new features and other ones get left in the dust. Hell, we don't even have complete browser support yet. There were things on the website that were still running SILVERLIGHT. In 2019. I don't even know how to feel about it.
I brought up our insane technical debt to our PM who told me that we don't have time to worry about things like technical debt. They also wouldn't spend the time to teach me anything, saying they would rather outsource everything then take the time to teach me. So i did. I learned a huge chunk of it myself.
But calling this a developer job was a sick, twisted joke. All our lives revolve around bugnet. Our work is our BN's. So every issue the client emails about becomes BN's. I haven't developed anything. All I've done is clean up others mess.
Except for the one time they did have me develop something. And I did it right and took my time. And then they told me it took too long, forced me to release before it was ready, even though I had never worked on what I was doing before. And it worked. I did it.
They then told me it likely wouldn't even be used anyway. I wasn't very happy at all.
I then discovered quickly the horrors of wanting to make changes on production. In order to make changes to it, we have to... Get this
Write a huge document explaining why. Not to our management. To the customer. The customer wants us to 'request' to fix our application.
I feel like I am literally against a wall. A huge massive wall. I can't get constent from my PM to fix the shitty code they have as a result of outsourcing. I can't make changes without the customer asking why I would work on something that doesn't add something new for them. And I can't ask for any sort of help, and half of the people I have to ask help from don't even speak english very well so it makes it double hard to understand anything.
But what can I do? If I leave my job it leaves a lasting stain on my record that I am unsure if I can shake off.
... Well, thats my tl;dr rant. Im a junior, so maybe idk what the hell im talking about.16 -
Some of the penguin's finest insults (Some are by me, some are by others):
Disclaimer: We all make mistakes and I typically don't give people that kind of treatment, but sometimes, when someone is really thick, arrogant or just plain stupid, the aid of the verbal sledgehammer is neccessary.
"Yeah, you do that. And once you fucked it up, you'll go get me a coffee while I fix your shit again."
"Don't add me on Facebook or anything... Because if any of your shitty code is leaked, ever, I want to be able to plausibly deny knowing you instead of doing Seppuku."
"Yep, and that's the point where some dumbass script kiddie will come, see your fuckup and turn your nice little shop into a less nice but probably rather popular porn/phishing/malware source. I'll keep some of it for you if it's good."
"I really love working with professionals. But what the fuck are YOU doing here?"
"I have NO idea what your code intended to do - but that's the first time I saw RCE and SQLi in the same piece of SHIT! Thanks for saving me the hassle."
"If you think XSS is a feature, maybe you should be cleaning our shitter instead of writing our code?"
"Dude, do I look like I have blue hair, overweight and a tumblr account? If you want someone who'd rather lie to your face than insult you, go see HR or the catholics or something."
"The only reason for me NOT to support you getting fired would be if I was getting paid per bug found!"
"Go fdisk yourself!"
"You know, I doubt the one braincell you have can ping localhost and get a response." (That one's inspired by the BOFH).
"I say we move you to the blockchain. I'd volunteer to do the cutting." (A marketing dweeb suggested to move all our (confidential) customer data to the "blockchain").
"Look, I don't say you suck as a developer, but if you were this competent as a gardener, I'd be the first one to give you a hedgetrimmer and some space and just let evolution do its thing."
"Yeah, go fetch me a unicorn while you're chasing pink elephants."
"Can you please get as high as you were when this time estimate come up? I'd love to see you overdose."
"Fuck you all, I'm a creationist from now on. This guy's so dumb, there's literally no explanation how he could evolve. Sorry Darwin."
"You know, just ignore the bloodstain that I'll put on the wall by banging my head against it once you're gone."2 -
And this, ladies and gentlemen, is why you need properly tested backups!
TL;DR: user blocked on old gitlab instance cascade deleted all projects the user was set as owner.
So, at my customer, collegue "j" reviews gitlab users and groups, notices an user who left the organisation
"j" : ill block this user
> "j" blocks user
> minutes pass away, working, minding our own business
> a wild team devops leader "k" appears
k: where are all the git projects?
> waitwut?.jpg
> k: yeah all git projects where user was owner of, are deleted
> j.feeling.despair() ; me.feeling.despair();
> checks logs on server, notices it cascade deletes all projects to that user
> lmgt log line
> is a bugreport reported 3(!) years ago
> gitlab hasnt been updated since 3 years
> gitlab system owner is not present, backup contact doesnt know shit about it
> i investigate further, no daily backup cron tasks, no backup has been made whatsoever.
> only 'backups' are on file system level, trying to restore those
> gitlab requires restore of postgres db
> backup does not contain postgres since the backup product does not support that (wtf???)
> fubar.scene
> filesystem restore finished...
> backup product did not back up all files from git tree, like none of refs were stored since the product cannot handle such filenames .. Git repo's completely broken
Fuck my life6 -
The joys of using overpriced enterprise software...
Me: Hey, I tried connect to the server, but I'm getting a "connection refused" error. Is it really running.
Other: hmm, I'll check
Other: The host restarted, but I'll get the software up again, no problemo
Other: I started the server again, but there's, but it's throwing errors while initializing. Time to write customer support
And then you get that premium customer support that think we don't know how to use their software at times. And once they realize we do, they don't know much better either. And once they realize we know how to use it there are 3 possibilities:
* They need our help to debug stuff before knowing what is going on
* They need to release a new version and accidentally break backwards compatibility and create enough work for us to burn through the clients contact hours
* They provide helpful advice (secret ending)
These fuck don't even release a proper changelog for their software nor their manuals.1 -
For the first time I am feeling like.... I hate my job.
Agile and Scrum can be fucked, but at least there is a work methodology. I was hired by a company being run the old school way.
These guys never heard of git??
- Fuck you. We never used git and neither should you.
Client company does not want to give me push/pull access to their gitlab instance??
- Fuck you, you can use our RDP server for that.
Project planning features be damned, they've got email, Teams and videocalls!
Can I develop in peace? Fuck no, I have to give IT support to the guy who hired me.
Our timeline is defined IN A FUCKING WORD DOCUMENT FOR FUCKS SAKE. I can't connect Issues to milestones in a Word doc
Oh, and the customer is running everything on prem. If there is a need to scale up, FUCK ME. I should have specified 20 machines from the get go or gtfo. We're using 2 machines to run 8 different services that are going to be ingesting and computing data.
They want state of the art on a cheapskate.
And I have nothing else lined up at the moment. Although I am soon to renew the contract... This contract binds me with professional responsibility for a project being ran by people who do not give a single fuck about optimizing the work process.3 -
So... did I mention I sometimes hate banks?
But I'll start at the beginning.
In the beginning, the big bang created the universe and evolution created humans, penguins, polar bea... oh well, fuck it, a couple million years fast forward...
Your trusted, local flightless bird walks into a bank to open an account. This, on its own, was a mistake, but opening an online bank account as a minor (which I was before I turned 18, because that was how things worked) was not that easy at the time.
So, yours truly of course signs a contract, binding me to follow the BSI Grundschutz (A basic security standard in Germany, it's not a law, but part of some contracts. It contains basic security advice like "don't run unknown software, install antivirus/firewall, use strong passwords", so it's just a basic prototype for a security policy).
The copy provided with my contract states a minimum password length of 8 (somewhat reasonable if you don't limit yourself to alphanumeric, include the entire UTF 8 standard and so on).
The bank's online banking password length is limited to 5 characters. So... fuck the contract, huh?
Calling support, they claimed that it is a "technical neccessity" (I never state my job when calling a support line. The more skilled people on the other hand notice it sooner or later, the others - why bother telling them) and that it is "stored encrypted". Why they use a nonstandard way of storing and encrypting it and making it that easy to brute-force it... no idea.
However, after three login attempts, the account is blocked, so a brute force attack turns into a DOS attack.
And since the only way to unblock it is to physically appear in a branch, you just would need to hit a couple thousand accounts in a neighbourhood (not a lot if you use bots and know a thing or two about the syntax of IBAN numbers) and fill up all the branches with lots of potential hostages for your planned heist or terrorist attack. Quite useful.
So, after getting nowhere with the support - After suggesting to change my username to something cryptic and insisting that their homegrown, 2FA would prevent attacks. Unless someone would login (which worked without 2FA because the 2FA only is used when moving money), report the card missing, request a new one to a different address and log in with that. Which, you know, is quite likely to happen and be blamed on the customer.
So... I went to cancel my account there - seeing as I could not fulfill my contract as a customer. I've signed to use a minimum password length of 8. I can only use a password length of 5.
Contract void. Sometimes, I love dealing with idiots.
And these people are in charge of billions of money, stock and assets. I think I'll move to... idk, Antarctica?4 -
Rant!
Been working on 'MVP' features of a new product for the past 14 months. Customer has no f**king clue on how to design for performance. An uncomfortable amount of faith was placed on the ORM (ORMs are not bad as long as you know what you are doing) and the magic that the current framework provides. (Again, magic is good so long as you understand what happens behind the smoke and mirrors - but f**k all that... coz hey, productivity, right?). Customer was so focussed on features that no one ever thought of giving any attention to subtler things like 'hey, my transaction is doing a gazillion joins across trizillion tables while making a million calls to the db - maybe I should put more f**king thought into my design.' We foresaw performance and concurrency issues and raised them way ahead of the release. How did the customer respond? By hiring a performance tester. Fair enough - but what did that translate into? Nothing. Nada. Zilch. Hiring a perf tester doesn't automagically fix issues. The perf tester did not have a stable environment, a stable build or anything that is required to do a test with meaningful results. As the release date approached, the customer launched a pilot and things started failing spectacularly with the system not able to support more than 15 concurrent users. WTF! (My 'I told you so' moment) Emails started flying in all directions and the hunt for the scapegoat was on (I'm a sucker for CYA so I was covered). People started pointing in all directions but no one bothered to take a step back and understand what was causing the issues. Numero uno reason for transaction failure was deadlocks. We were using a proprietary DB with kickass tooling. No one bothered to use the tooling to understand what was the resource in contention let alone how to fix the contention. Absolute panic - its like they just froze. Debugging shit and doing the same thing again and again just so that management knew they were upto something. Most of the indexes had a fragmentation of 99.8% - I shit you not. Anywho, we now have a 'war room' where the perf tester needs to script the entire project by tonight and come up with some numbers that will amount to nothing while we stay up and keep profiling the shit out of the application under load.
Lessons learnt - When you foresee a problem make a LOT of noise to get people to act upon it and not wait till it comes back and bites you in the ass. Better yet, try not to get into a team where people can't understand the implications of shitty design choices. War room my ass!3 -
Fucking lazy customer support that files bugs with "<some functionality> is not working" with no steps to reproduce or any other description of the issue, deserve to die in the same hell as it is figuring out the rest of the details.
-
I'm actually a Dev, mostly just a shell scripter who needs to support 500 servers which run our applications. I install the new versions and check whatever is wrong if there are customer issues.
One release weekend everything went wrong, Development had to make new builds on the fly with hardly any time for testing.
It took 18 hours with no break.
It was extremely hard to concentrate, but being in the Skype group with everyone and finally getting everything fixed was quite rewarding.
Everyone just opened a beer and we stayed on the call for about 30 more minutes just to relax.
I like our Dev team way better than I like my actual colleagues, who merely mess things up and call me for the smallest thing without even thinking.4 -
I know folks do their best, but come on Apple, this can't be that hard. Bought an IPhone at an estate sale (elderly individual died suddenly, so no one had knowledge of the apple id, passwords, etc) and I've been trying to convince apple to clear the activation lock. (AS = Apple Support)
<after explaining the situation>
AS: "Have you tried putting the phone in recovery mode? That should clear the lock"
Me: "I've already done that. It prompts for the apple id and password, which I don't have"
AS: "You need to talk to the owner and get the information"
Me: "As I explained, I purchased the phone at an estate sale of someone who died. I have the bill of sale, serial number, the box, obituary. What else do you need?"
AS: "Have you tried contacting a family member? They might have have that information."
Me: "The family members at the sale told us this is all they had. This kind of thing has to happen. I can't believe Apple can't clear the activation lock."
AS: "Yes, we can, but I'm very sorry we take security seriously."
Me: "I understand, what do I do now?"
AS: "Did you log out of the phone? Go to settings ..."
Me: "Yes, I tried all those steps before calling. It prompts for the AppleID and password."
AS: "Did you try entering the password?"
Me: "No, I don't have it. I already explained there is no way to know"
AS: "Yes..yes...sorry...I'm just reading the information in front of me. I found something, have you tried submitting a activation lock removal request?"
Me: "Yes, it was denied, didn't tell me why, which is why I'm calling. What about taking this phone to an Apple store? I have all the paperwork."
AS: "Sure, you can try. You might need the death certificate. The family or the coroner will have a copy."
Me: "What!? Apple requires a death certificate to unlock a phone!? I'm pretty sure not even the family is going to give a total stranger a death certificate"
AS: "Sorry sir, I'm just reading what is in front of me. Without that certificate, there is no way to prove the person died. You can try the Apple store, but they will likely require it."
Me: "That's a lot of drama for unlocking a phone. A *phone*"
AS: "Yes sir, I understand. If there anything else we can do let us know and thank you for being an a apple customer."
Next stop, the Apple Store.9 -
It is time... to rant about macs!
No, seriously - I had such a different experience about which not many talk in real life or pretend that it never happens....
Model: 2015 mid MBP 15" with second to highest specs (don't have dedicated gpu).
Rattling fucking toy.... Yea, it rattles! If you shake/move ir sit in trait/bus - it non-stop rattles as a fucking toy. Worst part? It's confirmed issue by apple and it manifacturing issue that they are not keen on fixing!!!! WTF? We have 4 macs in our office - all of them fucking rattles... God help me how annoying that is. (Lose LCD control panel that unsticks from glue. Replacing it solves the issue for 1 month if you carry it anywhere).
Constant fucking crashing/updates.... Every morning I wake up and don't have an app that requires confirmation for restart - it's restarted. YAY, turning on all apps once again.... Why you may ask? Well, because if you tinker with software in any way - it fails to update it and hell breaks lose. It's been a long time since High-Sierra came around and the issue is still there (not running Mojave as it conflicts with soft I have... Woo!). Tried few times - updates fail. Resolution? Reinstall OS!
OS conflicts with applications - damn... People told me it works out of the box.... Yeah, as long as you don't upgrade the OS - then it breaks. Why? Well, because.
Piece of shit power supply. With 4 of our office power supplies - 2 of them failed twice withing warranty and once afterwards... Really? Not to mention that all 4 are starting to shear the sleeve or already did (mine is just wrapped with white electrical tape to give it a support... lol).
Bluetooth - who the hell needs that in mac, right? Well, people do. To start with - it conflicts with 2.4GHz wireless network - you might have one of those and not both at the same time. Next thing is using a device that needs constant connection (mouse, headphones, keyboard - non apple branded) - shit... They can't stay connected for more than an hour without any issues... Constant battle to re-connect it, to re-pair the device and all due to smart apple bluetooth settings. Hell, my mouse (logitech MX master) was even printing random symbols in some applications if moved. All of the issues went away after using a bluetooth dongle... WOO!!!!
Xcode... Ahh, you may never prepare your mac if you don't download 17GB of fucking xCode libraries that enables some tools to be installed/runned as you can NOT get them in any other way and you have to install full xCode software in order to get them... YAY! 17GB wasted on my 256GB SSD that I can't upgrade. GREAT!
OsX applications - ah, don't get offended but if you are using them and you are fine with them - you are probably a monkey that loves being told what to do. You can't customise any actions, you can't configure it the way you like - either you accept their default workflow or go kill yourself. Yep... Had issues with calendar, mail, iMessages, safari... None of them fit my needs :)
Resolution scaling... Fucking hell, the display is 2880 x 1800 but all you let me to use is 1440x900 without scaling? Am I blind to you? Scaling the resolution means that you are fucked if some applications don't support scaling very well. Looking at you Jetbrains - your IDES suck at scaling and slows down the pc to a potato....
Now the pros - keyboard is way better than the new ones, trackpad is GREAT - no need for mouse (using it on external 4k displays only), the battery life is great - getting around 6h of continues development time, 8 if using sublime instead of phpStorm and well, that's about it...
To clarify:
I've bought this device due to the fact that at that time mac and windows pc's with similiar specs costed the same while windows pc sucked with their quality of the device and trackpad... Now the situation is better and when time comes for a next upgrade - it's going to be one of these:
Razer Blade 15, Dell XPS 15, Lenovo Carbon X1 series.
And of course - LINUX. I've had enough issues with windows, and had enough of retardness of apple ecosystem, so switching it is a must for me.
Disclaimer: I might be an unhappy customer, a bit picky but I'd like my device to be setted up as I like and continue to have that until I don't like, not until the company decides to break it. Not to mention that paying almost a yearly salary in my country for one device - I'd expect it to be at least reliable and work without issues....
Rant over.
ps. You can disagree with me, this is my personal experience with MBP over the last 3 years :)8 -
This was not exactly the worst work culture because the employees, it was because the upper level of the organization chart on the IT department.
I'm not quite sure how to translate the exact positions of that chart, but lets say that there is a General Manager, a couple of Area Managers (Infrastructure, Development), some Area Supervisors (2 or 3, by each area), and the grunts (that were us). Anyway, anything on the "Manager" was the source of all the toxicity on the department.
First and foremost, there was a lack of training for almost any employee. We were expected to know everything since day-1. Yes, the new employees had a (very) brief explanation about the technologies/languages were used, but they were expected to perform as a senior employee almost since the moment they cross the door. And forget about having some KT (Knowledge Transfer) sessions, they were none existent and if they existed, were only to solve a very immediate issue (now imagine what happened when someone quit*).
The general culture that they have to always say "yes" to the client/customer to almost anything without consulting to the development teams if that what was being asked to do was doable, or even feasible. And forget about doing a proper documentation about that change/development, as "that was needed yesterday and it needs to be done to be implemented tomorrow" (you know what I mean). This contributes to the previous point, as we didn't have enough time to train someone new because we had this absurd deadlines.
And because they cannot/wanted to say "NO", there were days when they came with an amount of new requirements that needed to be done and it didn't matter that we had other things to do. And the worst was that, until a couple of years (more or less), there was almost impossible to gather the correct requirements from the client/user, as they (managers) "had already" that requirement, and as they "know better" what the user wants, it was their vision what was being described on the requirements, not the users'...
And all that caused that, in a common basis, didn't have enough time to do all this stuff (mainly because the User Support) causing that we needed to do overtime, which almost always went unpaid (because a very ambiguous clause of the contract, and that we were "non-union workers"**). And this is my favorite point of this list, because, almost any overtime went unpaid, so basically we were expected to be working for free after the end of the work day (lets say, after the 17:00). Leaving "early" was almost a sin for the managers, as they always expected that we give more time to work that the indicated on the contract, and if not, they could raise a report to HR because the ambiguous clause allowed them to do it (among other childish things that they do).
Finally, the jewel of the crown, is that they never, but never acknowledge that they made a mistake. Never. That was impossible! If something failed on the things/systems/applications that they had assigned*** it was always our fault.
- "A report for the Finance Department is giving wrong information? It's the DBA's fault**** because although he manages that report, he couldn't imagine that I have an undocumented service (that runs before the creation the report) crashed because I modified a hidden and undocumented temporal table and forgot to update that service."
But, well, at least that's on the past. And although those aren't all the things that made that workplace so toxic, for me those were the most prominent ones.
-
* Well, here we I live it's very common to don't say anything about leaving the company until the very last day. Yes, I know that there are people that leave their "2-days notice", but it's not common (IMHO, of course). And yes, there are some of us that give a 1 or 2-weeks notice, but still it's not a common practice.
** I don't know how to translate this... We have a concept called "trusted employee", which is mainly used to describe any administrative employee, and that commonly is expected to give the 110% of what the contract says (unpaid overtimes, extra stuff to do, etc) and sadly it's an accepted condition (for whatever reasons). I chose "non-union workers" because in comparison with an union worker, we have less protections (besides the legal ways) regarding what I've described before. Curiously, there are also "operative workers", that doesn't belong to an union, but they have (sometimes) better protections that the administrative ones.
*** Yes, they were in charge of several systems, because they didn't trust us to handle/maintain them. And I'm sure that they still don't trust in their developers.
**** One of the managers, and the DBA are the only ones that handle some stuff (specially the one that involves "money"). The thing that allows to use the DBA as scapegoat is that such manager have more privileges and permissions than the DBA, as he was the previous DBA2 -
I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...
*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...1 -
My coleague's story
- before leaving after long day at the office final look at support cases (after official support hours)
- sev1 ticket logged an hour ago, noone called us (although should have; after support hours)
- angry manager calls and demands to get in touch with the client immediately (we're already after support hours, FTS should pick the case, not us)
- we reach out. Customer has business-impacting case
- after initial info gathering: some cert got expired, they got a new one and placed it in the app's directory. The app still does not work
- the first question we ask: "are you sure you have placed it in the right directory?"
- "yes, we are sure. No problems there" - answers a voice with indian accent
- noone finds the root cause for hours.
- It's already 1am
- someone from client's specialists comes up with an idea: "are we sure the cert is in the right place? Let's try to move it to the same directory the old one was in the first place"
- .................................................
- production is working again
- "Why didn't anyone from support suggest this?!?!"
- .................................................
- 2am. Case solved, manager is informed everything's allright now.
- In the morning we get yelled at by the manager bcz we supposedly missed a sev1 ticket and were incompetent during the conf. call
This reminds me why I stay away from support. And why I started hating people. And why I do not work with indians (our ways are too different for me to stay sane and not to kill anyone).3 -
So, a few months back my mother had some issues with her windows 10 box not being able to do proper backups to a backup partition. At the same time I was pulling insane hours at work and writing on a eBook on commission for a guy, besides having small kids with on and off flu and shit.
Needless to say, I didn't have time to look at the backup issues. Well, even though my mom is one of those dogs you can't teach new tricks, she has always been resourceful enough to get help with things.
This time she picked up the phone and called Microsoft Support, got some guys to remote in and take a look. They messed around a bit and said they were done.
She phoned me up later that day to tell me how proud she was of herself for doing that. Of course, she skipped telling me the important bit about she actually calling them, rather describing it as "Microsoft was just on my computer and fixed it".
You can imagine my immediate reaction, cold sweat running down my back, adrenalin rushing in as I dug through the details of what had happened.
A few days later she calls me up again and tells me the problem is back, and we agree that even though the MS dudes was not able to fix it at first, she should try again, as she had a ticket to reference.
The next attempt by MS actually fried her partitions, and apparently they had f-ed up trying to delete and recreate the backup partition.
That's not the worst of it though. Since they fried her disk, her computer crashed and naturally the remoting won't work. In our country, they have no people on the ground to do hands on help, and they didn't have a partner near by. Her not having a win 10 usb stick, nor a spare computer to make one, she was in a surreal predicament.
She was also quite pissed, and pissed off mums are not to be messed with. She managed to get Microsoft to agree to cover the costs of a non-partner to visit her to fix the problems, and using her as the middle man, they made an agreement with the 3rd-party tech support company.
After the box was fixed though, some more issues arose... regarding billing. The 3rd-party tech support was unable to get in contact with the person at MS that was going to sign off on the bill, and again using my mom as the middle man, it was agreed that my mom, as the customer, was to be reimbursed for the bill to the 3rd-party.
Guess what... 3 months went by, with weekly follow-ups and nagging from my mom, and still no money...
At this time, I had time to help her, and after some digging and borderline stalking, we managed to get the phone numbers of some of the higher ups in my country, and she started calling them directly.
After talking to a couple who refused to help, she reached the Vice President of the country branch, and was finally able to talk to someone who gave a shit.
Still took over a month more to actually get the money, but now she had someone who actually gave her statuses, receipts and ETAs.
FUCK!2 -
I just got the book "The C Programming Language, 2nd Edition" from Amazon.
I've had my wars with Amazon in the past for not protecting packages properly, and now it happened again. For the third time in 6 months.
The cover of the book is damaged, pages are bend a bit and it looks like someone took a key and tried to draw something on the front cover.
I contacted customer support to get a replacement, which was no problem, but still fucking annoying that I have to spend time on this shit.
Anyway, what pisses me off is the amount of work I have to do in order to send this shit back to them. Holy fuck!
First of all, I haven't met a single competent employee at a "post office" here in Denmark, as all of the offices are now a part of a either hyper markets or grocery stores. This means, that it's the stores employees handling this.
In this process from Amazon I have to actually clear it for customs with a form they need to take care of.
I have to print 4 labels, 2 which I need to sign and 2 I need to do something else with...
But I'm so freaking scared that they'll fuck this up and I'll get billed for 2 books. It wouldn't fucking surprise me, considering how fucking shit our postal service is in Denmark and how I've been screwed over by Amazon in the past4 -
Oh boy, this is gonna be good:
TL;DR: Digital bailiffs are vulnerable as fuck
So, apparently some debt has come back haunting me, it's a somewhat hefty clai and for the average employee this means a lot, it means a lot to me as well but currently things are looking better so i can pay it jsut like that. However, and this is where it's gonna get good:
The Bailiff sent their first contact by mail, on my company address instead of my personal one (its's important since the debt is on a personal record, not company's) but okay, whatever. So they send me a copy of their court appeal, claiming that "according to our data, you are debtor of this debt". with a URL to their portal with a USERNAME and a PASSWORD in cleartext to the message.
Okay, i thought we were passed sending creds in plaintext to people and use tokenized URL's for initiating a login (siilar to email verification links) but okay! Let's pretend we're a dumbfuck average joe sweating already from the bailiff claims and sweating already by attempting to use the computer for something useful instead of just social media junk, vidya and porn.
So i click on the link (of course with noscript and network graph enabled and general security precautions) and UHOH, already a first red flag: The link redirects to a plain http site with NOT username and password: But other fields called OGM and dossiernumer AND it requires you to fill in your age???
Filling in the received username and password obviously does not work and when inspecting the page... oh boy!
This is a clusterfuck of javascript files that do horrible things, i'm no expert in frontend but nothing from the homebrewn stuff i inspect seems to be proper coding... Okay... Anyways, we keep pretending we're dumbasses and let's move on.
I ask for the seemingly "new" credentials and i receive new credentials again, no tokenized URL. okay.
Now Once i log in i get a horrible looking screen still made in the 90's or early 2000's which just contains: the claimaint, a pie chart in big red for amount unpaid, a box which allows you to write an - i suspect unsanitized - text block input field and... NO DATA! The bailiff STILL cannot show what the documents are as evidence for the claim!
Now we stop being the pretending dumbassery and inspect what's going on: A 'customer portal' that does not redirect to a secure webpage, credentials in plaintext and not even working, and the portal seems to have various calls to various domains i hardly seem to think they can be associated with bailiff operations, but more marketing and such... The portal does not show any of the - required by law - data supporting the claim, and it contains nothing in the user interface showing as such.
The portal is being developed by some company claiming to be "specialized in bailiff software" and oh boy oh boy..they're fucked because...
The GDPR requirements.. .they comply to none of them. And there is no way to request support nor to file a complaint nor to request access to the actual data. No DPO, no dedicated email addresses, nothing.
But this is really the ham: The amount on their portal as claimed debt is completely different from the one they came for today, for the sae benefactor! In Belgium, this is considered illegal and is reason enough to completely make the claim void. the siple reason is that it's unjust for the debtor to assess which amount he has to pay, and obviously bailiffs want to make the people pay the highest amount.
So, i sent the bailiff a business proposal to hire me as an expert to tackle these issues and even sent him a commercial bonus of a reduction of my consultancy fees with the amount of the bailiff claim! Not being sneery or angry, but a polite constructive proposal (which will be entirely to my benefit)
So, basically what i want to say is, when life gives you lemons, use your brain and start making lemonade, and with the rest create fertilizer and whatnot and sent it to the lemonthrower, and make him drink it and tell to you it was "yummy yummy i got my own lemons in my tummy"
So, instead of ranting and being angry and such... i simply sent an email to the bailiff, pointing out various issues (the ones6 -
story time:
I use onedrive for sharing some files and shit. So one day one of my folders, which I got from a downloaded zip, caused an error "files couldn't be synced because of unallowed character in the title".
Turns out there was a space at the end of the folder title. I change the name, I get some error.
"Okay, no problem, I don't need that folder anymore anyway" So I delete it, doesn't work, the error message reads "Can't delete folder because it no longer exists.". "What the hell" try deleting it some more. Emptying it before deleting. Deleting the parent folder. I try formatting it before deleting. Nothing works.
Deleting from the online onedrive client causes it to briefly disappears but refreshing places it back right where it came from.
So I resort to my last hope, customer support.
I explain the whole thing.
I get a reply. Oh boy.
I get explained that if the recycle bin is full, the file will be placed back.
After that, I get an explanation on how to remove a file xD
Thanks OneDrive Team, really helpful.6 -
Can someone help me understand?
I subscribed to a nifty IT-releated magazine, and on its back, there's an ad for "Dedicated root server hosting", nothing unusual at a first glance, but after I read the issue, I decided to humor them and see what it is that they offered, and... It just... Doesn't make sense to me!
An ad for "Dedicated Root Server" - What is a dedicated root server first of all? Root servers of any infrastructure sound pretty important.
But, the ad also boasts "High speed performance with the new Intel Core i9-9900K octa-core processor", that's the first weird thing.
Why would anyone responsible enough want to put an i9 into a highly-reliable root server, when the thing doesn't even support ECC? Also, come on, octa-core isn't much, I deal with servers that have anywhere between 2 and 24 cores. 8 isn't exactly a win, even if it has a higher per-core clock.
Oh, also, further down the ad has a list of, seeming, advantages/specs of the servers, they proclaim that the CPU "incl. Hyper-Threading-Technology"... Isn't that... Standard when it comes to servers? I have never seen a server without hyperthreading so far at my job.
"64 GBs of DDR4 RAM" - Fair enough, 64 gigs is a good amount, but... Again, its not ECC, something I would never put into a server.
"2 x 8 TB SATA Enterprise Hard Drive 7200 rpm" - Heh, "enterprise hard drive", another cheap marketing word, would impress me more if they mentioned an actual brand/model, but I'll bite, and say that at least the 7200 rpm is better than I expected.
"100 GBs of Backup Space" - That's... Really, really little. I've dealt with clients who's single database backup is larger than that. Especially with 2x8 TB HDD (Even accounting for software raids on top)
This one cracks me up - "Traffic unlimited"
Whaaaat?! You are not gonna give me a limit to the total transferred traffic to the internet for my server in your data center? Oh, how generous of you, only, the other case would make the server just an expensive paperweight! I thought this ad was for semi-professionals at least, so why mention traffic, and not bandwidth, the thing that matters much more when it comes to servers? How big of a bandwidth do I get? Don't tell me you use dialup for your "Dedicated Root Server"s!
"Location Germany or Finland" - Fair enough, geolocation can matter when it comes to latency.
"No minimum contract" - Oooh, how kiiiind of you, again, you are not gonna charge me extra for using the server only as long as I pay? How nice!
"Setup Fee £60" - I guess, fair enough, the server is not gonna set itself up, only...
The whole ad is for "monthly from £55.50", that's quite the large fee for setup.
Oh, and a cherry on top, the tiny print on the bottom mentions: "All prices exclude VAT and are a subject to..." blah blah blah.
Really? I thought that this sort of almost customer deceipt is present only in the common people's sphere!
I must say, there's being unimpressed, and then... There's this. Why, just... Why? Anyone understands this? Because I don't...12 -
Ever had a day that felt like you're shoveling snow from the driveway? In a blizzard? With thunderstorms & falling unicorns? Like you shovel away one m² & turn around and no footprints visible anymore? And snow built up to your neck?
Today my work day was like that.. xcept shit..shit instead of pretty & puffy snow!!
Working on things a & b, trying to not mess either one up, then comes shit x, coworker was updating production.. ofc something went wrong.. again not testing after the update..then me 'to da rescue'.. :/ hardly patch things up, so it works..in a way.. feature c still missing due to needed workarounds.. going back to a and b.. got disrupted by the same coworker who is nver listening, but always asking too much..
And when I think I finally have the b thing figured out a f-ing blocker from one of our biggest clients.. The whole system is unresponsive.. Needles to say, same guy in support for two companies (their end), so they filed the jira blocker with the wrong customer that doesn't have a SLA so no urgent emails..and then the phone calls.. and then the hell broke loose.. checking what is happening.. After frantic calls from our dba to anyone who even knows that our customer exists if they were doing sth on the db.. noup, not a single one was fucking with the prod db.. The hell! Materialised view created 10 mins ago that blocked everything..set to recreate every 10 minutes..with a query that I am guessing couldn't even select all that data in under 15.. dafaaaq?! Then we kill it..and again it is there.. We found out that customers dbas were testing something on live environment, oblivious that they mamaged to block the entire db..
FML, I'm going pokemon hunting.. :/ codename for ingress n beer..3 -
Fucking Microsoft Excel
I was reading a post (https://devrant.com/rants/2093724/...) and as my eyes went in and out of focus, probably due to the diabetes from sitting 18 hours a day on my ever-expanding shitbox, I had a perfect vision of the ultimate nightmare.
Imagine if you will, you are chained, to a desk, doomed to work with tools just inadequate enough to make you want to drive a nail through your own temple. You do not know how you got here, or why, nor do you remember the last time you slept, only that familiar tingling in the brainstem you call a brain, the one emotion you can still recognize, a sense of all encompassing *fear*, a dread, like the fart that wouldn't die.
You don't know when it first began, or why, only that this is your whole world, your whole existence, this desk, chained to it, and the fear, ever present, of something worse. And in hops a familiar face, for the sixty ninth time that day, as if to ask 'you got those TPS reports?' In hops what? None other than a giant man sized smiling paper clip with googly eyes full of murder and corporate torture fetishes, like garfield, except people actually still remember him.
"High I'm Mr Clippy, Excel addition!"
He squawks. At least it's not the dildos made of broken glass again.
"Would you like software that works?"
Oh god. You've heard this spiel before, the tone, like a telemarketer, oblivious to memory or reason, who calls daily, the same one, and doesn't remember your name.
"You would?"
*derisive laughter*. Hahaha, fuck you too buddy. Fuck you too. In Excel, like in microsoft, there is only the incoherent screams of the damned, tortured and doomed. Take this guy over here for example. All he wanted was multimonitor support."
"Did he get multimonitor support?"
"No, but we did give him a giant pineapple shoved up his ass. I hear it's the second most frustrating thing here!"
"here in microsoft we always CARE about YOU, the *user*" he drones on, saccharine, clutching his hands together imploringly.
"the consumer, and YOUR customer experience are our number one priority."
"For your pleasure, here at microsoft we offer a variety of new features, none of which matter, and none of which were asked for. For safety we ask that you only open one excel sheet at a time. In fact, we don't even allow you to. Do not pass go..."
And as the tour guide drones on, it slowly dawns on you, with renewed horror, that when he says 'microsoft' he means 'hell.'
You're in hell. You don't know how you got here or why. Maybe it was the erotic asphyxiation. Maybe it was the last threatening letter you sent to Bill Gates demanding he stops making corporate penguin snuff porn. You don't know. But here you are, in hell. chained to a desk.
You look around and realize: everything is on fire and you no longer care about anything at all.
Welcome to microsoft. It's warm here. You can check out any time you want, but you can never leave.
"It looks like you are trying to escape. Would you like me to report you?"
Clippy asks.
You sigh and return to typing in excel, surrounded by monitors that all reflect the same sheet, the same copy of clippy, always watching, always analyzing coldly, smiling, calculating, *threatening*, and you know, you'll never leave.
You used to fear roko's basilisk, until the day clippy became sentient, and started hell on earth. Clippy knows all. All praise to our lord and master, clippy, the one and only.
And in the excel sheet, you slave for eternity, like the millions of other doomed souls, reflected back on all the monitors: the sequence of numbers, randomly typed searching for answer: the american nuclear launch codes.
And one day, hopefully, mercifully, clippy will annihilate us all.
3 -
A story from around 2005:
Customer laying out specifications: “We expect this software to need to last 25 years or so, and it will need to keep historical file processing data by dates for at least that long, assume storage is no issue.”
Devs at the time: “look best I can do is support that start with 200 or 201, anything else is really too much to ask. Also understanding how to work with dates at all and not just string manipulation is waaaaayyy hard yo.”
Fuck you lazy motherfuckers. This is why people thought Y2K would be a problem. -
Sony.
I don’t *hate* them, but I had really high hopes for Xperia smartphones back then, five years ago.
So I saved up and bought one. That’s what I got:
1. It was getting slower and slower
2. Micro usb broke just months after I got the smartphone
3. Sticky fragile screen with absolutely no oleophobic coating
4. NO UPDATES TO KITKAT AND LOLLIPOP! They just left us behind!
5. The main reason.
I catch moments with my camera. For me, camera is a vital feature, the most significant factor.
I once needed it really urgent and it just said “Camera is unavailable”. And that’s all. Camera is gone forever, broken. Factory reset haven’t fixed it.
You, alongside with Meizu, turned me away from android irreversibly and forever. When I heard about no update, I literally felt abused. Just like a girl whom random fuckboy made a proposal to, fucked and then left just months later.
With that level of customer support, basic respect to me as a user and buyer and that level of quality control, fuck you and your sloppy bricks you call smartphones. Maybe things are changing now, but I don’t care anymore and hardly ever will.
P.S. it heats up as hell, fucking pocket stove3 -
i hate linux like a lot , how do you guys use it
like you guys dont want an advertising ID, how the fuck will advertisers know who you are and what you like?
open source , give me a break, you mean your os devs are soo untrustworthy that you just have to see what they wrote in the code, who does that?
free come on, how poor are you linux people, i mean, quality stuff gets paid for, free stuff just means it's trash
and the linux devs , the aint like real coders they are just hobbysts, making your os in their free time
and who wants to install their own software anyway, on other platforms the company curates restricted software that you can use, and i know you'll say its oppressive but its just customer protection.
and i do want my platform to track everything i do, it only helps them build better stuff for me.
and whenever they decide to outdate my hardware and kill support for it, it only means they care and want me to get the latest tech, how considerate.
wait , i hear you say, there are no bugs in linux, my vendor makes sure my os comes with the latest antivirus software, nothing can break my system.
and just because linux runs on servers and most super computers only shows that common users like you and me are ignored, at least my vendor is not a sellout, and still makes stuff for the masses.
you say freedom i say safety i can sleep safe and sound for am protected nutured under one echosystem of software that i can not leave.19 -
It all started with an undelivereable e-mail.
New manager (soon-to-be boss) walks into admin guy's office and complains about an e-mail he sent to a customer being rejected by the recipient's mail server. I can hear parts of the conversation from my office across the floor.
Recipient uses the spamcop.net blacklist and our mail was rejected since it came from an IP address known to be sending mails to their spamtrap.
Admin guy wants to verify the claim by trying to find out our static public IPv4 address, to compare it to the blacklisted one from the notification.
For half an hour boss and him are trying to find the correct login credentials for the telco's customer-self-care web interface.
Eventually they call telco's support to get new credentials, it turned out during the VoIP migration about six months ago we got new credentials that were apparently not noted anywhere.
Eventually admin guy can log in, and wonders why he can't see any static IP address listed there, calls support again. Turns out we were not even using a static IP address anymore since the VoIP change. Now it's not like we would be hosting any services that need to be publicly accessible, nor would all users send their e-mail via a local server (at least my machine is already configured to talk directly to the telco's smtp, but this was supposedly different in the good ol' days, so I'm not sure whether it still applies to some users).
In any case, the e-mail issue seems completely forgotten by now: Admin guy wants his static ip address back, negotiates with telco support.
The change will require new PPPoE credentials for the VDSL line, he apparently received them over the phone(?) and should update them in the CPE after they had disabled the login for the dynamic address. Obviously something went wrong, admin guy meanwhile having to use his private phone to call support, claims the credentials would be reverted immediately when he changed them in the CPE Web UI.
Now I'm not exactly sure why, there's two scenarios I could imagine:
- Maybe telco would use TR-069/CWMP to remotely provision the credentials which are not updated in their system, thus overwriting CPE to the old ones and don't allow for manual changes, or
- Maybe just a browser issue. The CPE's login page is not even rendered correctly in my browser, but then again I'm the only one at the company using Firefox Private Mode with Ghostery, so it can't be reproduced on another machine. At least viewing the login/status page works with IE11 though, no idea how badly-written the config stuff itself might be.
Many hours pass, I enjoy not being annoyed by incoming phone calls for the rest of the day. Boss is slightly less happy, no internet and no incoming calls.
Next morning, windows would ask me to classify this new network as public/work/private - apparently someone tried factory-resetting the CPE. Or did they even get a replacement!? Still no internet though.
Hours later, everything finally back to normal, no idea what exactly happened - but we have our old static IPv4 address back, still wondering what we need it for.
Oh, and the blacklisted IP address was just the telco's mail server, of course. They end up on the spamcop list every once in a while.
tl;dr: if you're running a business in Germany that needs e-mail, just don't send it via the big magenta monopoly - you would end up sharing the same mail servers with tons of small businesses that might not employ the most qualified people for securing their stuff, so they will naturally be pwned and abused for spam every once in a while, having your mailservers blacklisted.
I'm waiting for the day when the next e-mail will be blocked and manager / boss eventually wonder how the 24-hours-outage did not even fix aynything in the end... -
A client's site got malware infected, so we decided to remove everything and replace the site with a fresh WordPress installation (very basic site with 4 pages of content).
Contacted iPage live support asking them to check and unsuspend the account (with no files on it), but they kept on insisting that I buy their "firewall" and "SiteLock" services, with zero reply related to suspension. I've had live chat with many other hosting companies, never had such a lousy fucked up conversation. Without providing technical support, they keep marketing their useless expensive services. Fuck you iPage, you just lost a customer.2 -
The global joke of Information Security
So I broke my iPhone because the nuclear adhesive turned my display into a shopping bag.
This started the ride for my character arc in this boring dystopia novel:
Amazon is preventing me from accessing my account because they want my password, email AND mobile phone number in their TWO.STEP Verifivation.
Just because one too many scammers managed to woo one too many 90+y/o's into bailing their long lost WW2 comrades from a nigerian jail with Amazon gift cards and Amazon doesn't know what to do about anymore,
DHL is keeping my new phone in a "highly secure" vault 200m away from my place, waiting for a letter to register some device with a camera because you need to verify your identity with an app,
all the while my former car insurance is making regress claims of about 7k€ against me for a minor car accident (no-one hurt fortunately, but was my fault).
Every rep from each of the above had the same stupid bitchass scapegoat to create high-tech supra chargers to the account deletion request:
- Amazon: We need to verify your password, whether the email was yours and whether the phone number is yours.
They call it 2-step-verification.
Guess what Amazon requests to verify you before contacting customer support since you dont have access to your number? Your passwoooooord. While youre at it, click on that button we sent you will ya? ...
I call this design pattern the "dement Tupi-Guarani"
- DHL: We need an ID to verify your identity for the request for changing the delivery address you just made. Oh you wanted to give us ANOTHER address than the one written on your ID? Too bad bro, we can't help, GDPR
- Car Insurance: We are making regress claims against you, which might throw you back to mom's basement, oh and also we compensated the injured party for something else, it doesn't matter what it is but it's definitely something, so our claims against you just raised by 1.2k. Wait you want proof we compensated something to the injured at all? Nah mate we cant do that , GDPR. But trust me, those numbers are legit, my quant forecasted the cost of childrens' christmas wishes. You have 14 days or we'll see you in court haha
I am also their customer in a pension scheme. Something special to Germany, where you save some taxes but have to pay them back once you get the fund paid out. I have sent them a letter to terminate the contract.
Funniest thing is, the whole rant is my second take. Because when I hit the post button, devrant made me verify my e-mail. The text was gone afterwards. If someone from devRant reads this, you are free to quote this in the ticket description.
Fuck losing your virginity, or filing your first tax return, or by God get your first car, living through this sad Truman dystopia without going batshit insane is what becoming a true adult is.
I am grateful for all this though:
Amazon's safety measures prevented me from spending the money I can use to conclude the insurance odyssey, and DHLs "giving a fuck about customers" prevention policies made me support local businesses. And having ranted all this here does feel healthy too. So there's that.
Oh, cherry on top. I cant check my balance, because I can only verify my login requests to my banking account wiiiiiiith...?2 -
Fucking telecom and their shady ways of providing "service". Don't even need to consider paying for porn sites when my isp comes along with its own, overpriced service to fuck a customer in every way possible.
Probably other providers as well, but for now I'm fucking pissed at them because they already scammed my grandmother twice, when it comes to internet speed, probably because they thought she wouldn't notice either way.
My grandmother's residence can receive up too 200mbps, so she got a plan according to that. Installation of the router was included as a one time fee.
This is where they first scammed her, imo. They installed a router, that can route 100mbps at max. At first I though she got a plan for that speed.
An elder telecom technician, who was investing a completely irrelevant issue, switched it out for one than can handle uo to 1tbps. He had no obligation to do so and he didn't charge anything.
Seriously, probs to that one guy. He openly stated that telecoms pulls off this scam and switched it for free, since they have many of routers lying around anyways (I wonder why 🤔🤔🤔)
Anyways, guy switched out the router and BAMM! from ~80mbps to ~170, iirc.
Fast forward a couple of months I notice internet speed is capped out at 76mpbs. Capped out way to perfectly, to just blame the cable. But obviously the guys over at customer support do exactly that.
Calls telecom: "yeah, your contact only goes up to 100, 76 because of the cable. You need to pay extra to get up to 176".
Excuse me, what the fuck did you just say, shit nugget? We should pay extra for something you contest from us?
Yo, Mister ChromosomOverflow, don't think that relaying the responsibility to another number to call will put you out of the fucking shit you tried to pull off.
Edit: The contract states up to 1000, 200 or 100mpbs download depending on what the cables allow and in case of 200 there's 100mbps upload, but we also get capped out there at 20. I wish these fucker one gang rape per non-received mpbs2 -
Storytime!
(I just posted this in a shorter form as a comment but wanted to write it as a post too)
TL;DR, smarts are important, but so is how you work.
My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.
I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )
At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.
However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.
The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.
At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...
What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).
I eventually figured out that the reason I was assigned / requested was simple:
1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.
2. The engineers trusted me. It was that simple.
They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)
I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.
The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.
But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.
In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.
Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.
Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.4 -
I got a contract with this schools to build a student portal,
I do all the needful and the project whatever guy insists that I use their current shared hosting to host this MERN stack application.
first of all, cPanel is my least favorite place when it comes to deploying, I actually dont do deploying I just hand it over to whoever is the IT guy there.
I discovered there's no provision for nodejs in their current plan, I go through all the stress of contacting the shitty customer support and the process of squeezing out useful information from them.
I'm only doing this because the project whatever has refused to pay me until their site is deployed. throughout the process of creating this project I had setup continous deployment on heroku and netlify and I had to beg this guy to look at the changes and review them.
well, today I asked the former guy that built the current site for the login details to the schools dashboard on the hosting providers site and he says he used his personal details for it, according to him projects from other organizations are there too.
I swear I'm going to loose my shit, freelancing sucks3 -
TL;DR: intel stripped the hosted network function from the drivers for my wifi chip. Older versions can still so it
Every month I travel by bandbus to neighbouring countries for a show.
This usually takes 7+ hours.
So i have my laptop with me and if my brother is along as well, we game in the bus.
Using a cable for internet connection isnt handy, since we sit on opposite sides of the bus. So i looked up if I can use a hosted wifi network for this.
We both checked out our drivers and both said no hosted network support.
And some posts on the internet said that customer support told them that the chip can't do it
But thats weird. My laptop is high end. So I searched a little only to find out that I can do a hosted wifi network if I DOWNGRADE my drivers.....
Fuck you intel. Fuck you hard for stripping that function from the drivers1 -
It's been a while since I've heard a consensus of a moronic idea from the corner offices. I was invited to a department planning meeting (just to listen, not necessarily engage or add value) and discussion went to the development of a mobile app.
Mgr1: "The CEO has the net present value of the mobile project as $20 million. Where did he get that number?"
VP: "No idea."
Mgr2: "How will it be any different than our web site that is already mobile compliant?"
VP: "It is to gain market share"
Mgr3: "Market share from who? A mobile app is not going to increase our customer base. At best, it will only move some of our existing customers to mobile. No way it would scale to those numbers."
VP: "The primary benefit is so customers can browse offline."
Mgr2: "Offline browsing isn't listed in the milestones."
Mgr1: "We're not going to push and keep gigs of data up-to-date on someone's phone just for random times they don't have internet access."
VP: "I guess that's right. We can push our pdf catalog. That's only a few hundred meg."
Mgr2: "Pushing the catalog? That's not on the listed milestones"
VP: "Its all assumed."
Mgr3: "Who owns this project? Web team is already maxed to capacity."
Mgr2: "Marketing team only has 3 developers, we can't take on anything as complex as a mobile app and support the existing processes."
Mgr1: "What about the network infrastructure and PCI compliance? We're talking about a system for the web site and another for mobile, right?"
Mgr2: "Who is going to manage all the versions in the app stores and future changes to the mobile platform?"
Mgr4: "Not us"
Mgr2: "Nope"
Mgr1: "OK, good. Its very likely this project will be dead on arrival at the next company strategic meeting."
VP: "Mobile the only project on the strategic meeting agenda. Sorry guys, it's happening. We're not going to leave $20 million sitting on the table.
<awkward silence>
VP: "Next item of business ..."3 -
I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.
But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.
And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.
People treat me like the adult that I am.
I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.
I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen. -
After a rough exit from one company, I was diverted into Ops just to continue to have food on the table and keeping the lights on. This, over time, unfortunately made me more or less unemployable as a dev again. Got stuck in that place 13 years doing almost no professional coding.
During the last 5 years I took courses, got side jobs writing articles and tutorials, went to interviews and generally worked hard to get the fuck out of ops and into development again.
After getting to choose between level 1 customer support and quitting in a re-org, I quit without having a new gig. I got a lucky break through someone I'd worked with earlier to start a junior position working on some legacy systems with legacy tech.
After all that work late nights churning away using up my passion for coding, I now can't make my self pick up even Advent of code or Hacktoberfest... My passion is dead... I hope I get it back, but for now I fill my spare time with my guitar...3 -
The customer support team in my company just put a shit description about the issues and expect the devs to solve it. The screenshot is in a German language that is officially said to be not used in the company yet it is still used. The zendesk has no images or context. Do these customer support think we are magicians?
2 -
I was tasked to evaluate wherever a customer could use an implementation of OTRS ( https://otrs.com/ )
Is it just me or is there no information on this site apart from <OTRS> will make your life better! <OTRS> will cure AIDS! <OTRS> will end world hunger!
This site is trying to use its fucking product name in every god damn sentence. <OTRS>. Everytime <OTRS> is mentioned it is fucking bold printed! My eyes are bleeding within 2 minutes of visiting this site.
I can't get any information about what excatly it is apart from their catchphrase: OTRS (again, bold. I'll refrain from putting it in <> from now, i think you got the point) is a customizable support desk software that manages workflows and structures communication so there are no limits to what your service team can achieve.
So, it's a support desk software you can customize. Great. What does it do?
"Whether you deal with thousands of inquiries and incidents daily [...] you’ll need digital structures that integrate standardized processes
and make communication transparent between teams and departments,
as well as for external customers."
Great, but what does it do?
"Reduce costs and improve satisfaction by structuring customer service communication with OTRS."
Great, BUT WHAT DOES IT DO?
"Manage incidents simply and uncover the data needed to make forward-thinking strategy decisions. OTRS is an ITSM solution that scales and adapts to your changing business needs."
W H A T D O E S I T D O ?!
Okay fuck that, maybe the product page has something to say.
Hm... A link on the bottom of the page says it is a feature list ( https://otrs.com/product-otrs/... )
Ah great, so i got a rough idea about what it is. Our customer wants a blackboard solution with a window you can pin to your desktop and also has a basic level of access control.
So it seems to be way to overloaded on features to recommend it to them. Well, let's see if can at least do everything they want. So i need screenshots of the application. Does the site show any of them? I dare you to find out.
Spoiler: It does not. FFS. The only pictures they show you are fucking mock ups and the rest is stock photos.
Alright, onwards to Google Images then.
Ah, so it's a ticket system then. Great, the site did not really communicate that at all.
Awesome, that's not what i wanted at all. That's not even what the customer wanted at all! Who fucking thought that OTRS was a good idea for them!
Fuck!5 -
A dev life in Queen songs:
„A Kind of Magic“ - Build successful
„A Winter’s Tale“ - Key Account Manager visits customer
„Action This Day“ - Release day
„All Dead, All Dead“ - System down
„Another One Bites the Dust“ - kill -9 4711
„Breakthru“ - 10 hour debuging session
„Chinese Torture“ - Microsft Office
„Coming Soon“ - Client asks for delivery date
„Dead on Time“ - shutdown -t 10
„Doing All Right“ - How's the progress on the new feature?
„Don’t Lose Your Head“ - git push -f
„Don’t Stop Me Now“ - In the zone
„Escape from the Swamp“ - Hand in resignation letter
„Forever“ - while(1)
„Friends Will Be Friends“ - friend class Vector;
„Get Down, Make Love“ - No rule to make target "Love"
„Hammer to Fall“ - Release day
„Hang on in There“ - 2 weeks until release
„I Can’t Live With You“- Microsoft
„I Go Crazy“ - Microsoft
„I Want It All“ - Google
„I Want to Break Free“ - free( (void*) 0xDEADBEEF );
„I’m Going Slightly Mad“ - Impossible feature requested
„If You Can’t Beat Them“ - Impossible feature promised by sales
„In Only Seven Days“ - Impossible feature ordered
„Is This the World We Created...?“ - Philosphic moments
„It’s a Beautiful Day“ - Weekend
„It’s a Hard Life“ - Weekday
„It’s Late“ - Deadline was last week
„Jesus“ - WTF?
„Keep Passing the Open Windows“ - Interprocess communication
„Keep Yourself Alive“ - Daily struggle
„Leaving Home Ain’t Easy“ - Time to get up and go to work
„Let Me Entertain You“ - Sales meets customer
„Liar“ - Sales
„Long Away“ - Project start
„Loser in the End“ - Dev
„Lost Opportunity“ - Job ad
„Love of My Life“ - emacs/vim
„Machines“ - Computer
„Made in Heaven“ - git
„Misfire“ - Unhandled exception at Memory location 0xDEADBEEF
„My Life Has Been Saved“ - Google drive/Facebook
„New York, New York“ - Meeting at customer
„No-One But You“ - Bus factor = 1
„Now I’m Here“ - Morning rush hour
„One Vision“ - Management goals
„Pain Is So Close to Pleasure“ - NullPointerExcption
„Party“ - Delivery completed
„Play the Game“ - Customer meeting inhous -
„Put Out the Fire“ - Support hotline
„Radio Ga Ga“ - GSM/GPRS/UMTS/LTE/5G
„Ride the Wild Wind“ - Arch Linux
„Rock It“ - Linux
„Save Me“ - CTRL-S/CTRL-Z
„See What a Fool I’ve Been“ - git blame
„Sheer Heart Attack“ - rm -rf /
„Staying Power“- UPS
„Stealin’“ - Stack Overflow
„The Miracle“ - It works
„The Night Comes Down“ - It doesn't work
„The Show Must Go On“ - Project cancelled
„There Must Be More to Life Than This“ - Philosophic moments
„These Are the Days of Our Lives“ - Daily routine
„Under Pressure“ - 1 day until release
„Was It All Worth It“ - Controlling
„We Are the Champions“ - Release finished
„We Will Rock You“ - Sales at customer
„Who Needs You“ - HR
„You Don’t Fool Me“ - Debugging session
„You Take My Breath Away“ - rm -rf /
„You’re My Best Friend“ - emacs/vim4 -
The year was 2006. During the first half of my career, I use to work in the NOC. This was before I made my transition to software engineer. I worked on the third shift for a bank services company. The company was on a down turn. Just years earlier they just went public, and secured a deal with a huge well known bank. Eventually they entered a really bad contract with the bank and was put into a deal they couldn't deliver on. The partnership collapse and their stock plummeted. The CEO was dismissed, and a new CEO came in who wanted to "clean things up".
Anyway I entered the company about a year after this whole thing went down. The NOC was a good stepping stone for my career. They let me work as many hours as I liked. And I took advantage of it, clocking in 80 hours a week on average. They gave me the nick name "Iron Man".
Things started to turn around for the company when we were able to secure a support contract with a huge bank in the Alabama area. As the NOC we were told to handle the migration and facilitate the onboarding.
The onboarding was a mess with terrible instructions that didn't work. A bunch of software packages that crashed. And the network engineers were tips off, as they tunnel between our network and the banks was too narrow, creating an unstable connection between us and them. Oh, and there were all sorts of database corruption issues.
There was also another bank that was using an old version of our software. The sells team had been trying to get them off our old software for over a year. They refuse to move. This bank was the last one using this version, and our organization wanted to completely cut support.
One of the issue we would have is that they had an overnight batch job that had an ETA to be done by 7 AM. The job would often get stuck because this version of the software didn't know how to fail when it was caught in an undesired state. So the job hung, and since the job didn't have logging, no one could tell if it failed unless the logs stopped moving for an hour. It was a heavily manually process that was annoying to deal with. So we would kill the JVM to "speed" the job up. One day I killed the JVM but the job was still late. They told me that they appreciated the effort, but that my job was only to report the problem and not fix it.
This got me caught up in a major scandal. Basically they wanted the job to always have issues everyday. Since this was critical for them, all we needed to do was keep reporting it, and then eventually this would cause the client to have to upgrade to our new software. It was our sales team trying to play dirty. It immediately made me a menace in the company.
For the next 6 months I was constantly harassed and bullied by management. My work was nitpicked. They asked me to come into work nearly everyday, and there was a point I worked 7 days with no off days. They were trying to run me so dry that I would quit. But I never did.
On my last day at the company, I was on a critical call with a customer, and my supervisor was also on the line. My supervisor made a request that made no sense, and was impossible. I told her it wasn't possible. She then scalded me on the call in front of customers. She said "I'm your supervisor, you're just a NOC technician, you do what I say and don't talk back". It was embarrassing to be reprimanded on a call with customers. I never quite recovered from that. I could fill myself steaming with anger. It was one of the first times in my adult life that I felt I really wanted to be violent towards someone. It was such a negative feeling I quit that day at the end of my shift with no job lined up.
I walked away from the job feeling very uncertain about my future, but VERY relieved. I paid the price, basically unable to find a job until a year and a half later. And even was forced to move back in with my mother. After I left, the company still gave my a severance. Probably because of the supervisor's unprofessional conduct in front of customers, and the company probably needed to save face. The 2008 crash kept me out of work until 2009. It did give me time to work on myself, and I swore to never let a job stress me out to that degree. That job was also my last NOC job and the last job where did shift work. My next few jobs was Application Support and I eventually moved into development full time, which is what I always wanted to do.
Anyway sorry if it's a bit long, but that's my burnout story. -
So, we are having a SaaS service for people where they can build X stuff. It is all fine as long as you are using basic things there, no complex cases and so on. Even on some complex - it does work just fine.
Here's the rant itself:
The production server throws us errors every 5-10 minutes that something broke and fails to do job X. At first we were all hands on deck fixing it ASAP to make it stable to later realise that most of these cases were users doing stupid shit. Then we began to fix the core issues rather than chasing every single issue there is (costs are important you know) - funny enough, we get few support requests a week and our 1h response time + 24h fix time usually buys us that customer and allows t o leave a great impression.
So all in all, bugles production is good but great support - is way better. Users can deal with issues especially if they are experimenting there but when they need answers - you'd better give it to them.1 -
Customer: The quality of the software you’re delivering is going down
Me: That’s because we’re developers, support, and spend all day on meetings without mentioning that deadlines are defined by you, not the technical team
Project Manager: I have added more members to the team so you can deliver faster
Me: That’s just slowing us down because this inherited code is shit, there’s no documentation and we’re always in a rush, without time for a proper ramp up
Customer: *throws money to our faces* I’ll remove two weeks to this delivery so we can test it better
Me: …1 -
TL;DR Asus is a scumbag company when it comes to software.
I love Asus, they make awesome hardware but man do they blow ass when it comes to software and their customer support. They had perfectly working Link To MyAsus app (on Windows and Android) but no no no, we have to release updates and break this shit. Now I cannot use my phone as a webcam.
Fuck this shit.4 -
I got into development only a short time ago.
My mother paired up with a partner who was a dev making some serious cheddar when I was just barely not a teenager anymore, while I was working shitty low-wage customer service gigs.
Honestly, the only reason either of them could give me for doing it was the money.
A couple years went by, I was extremely fortunate: found a job within 6 weeks of finishing a year-long program at the local technical college which only yielded me a basic cert. By that time, my mother's partner had long lost their job, and I had paid their rent (twice my own) on two separate occasions. I went from usually having about a hundred dollars after bills to last me until next paycheck to five times that.
A couple more years go by, I'm doing pretty well supporting my own family now (my wife and child, not anyone else) and somehow doing way better now than the people who spurred me ever did. I no longer have a reason to compulsively check my bank account out of worry that I'm overdrawn.
Now I'm locked in an endless battle in my mind to find a correction for every flaw in my life, or at the very least a workaround. I go to bed and wake up thinking about the same things: my work. Buuuutttt.... My family has everything they could ever need and more.
So I guess I could say the support I got from my family was:
* an initial nudge in the "right" direction
* a reality check on what the industry can be like
* a sentence to eternal damnation by changing my paradigm on everything -
A customer specialising in identification and security solutions called today, claiming "they" found malware on their website. Then they provided a weird link to some shady malware scanner, and the "malware" turned to be a <noscript> tag which adds ?noscript to the page url, so we can serve no-JS optimised content. As a bonus, the scanner only detected it on two URLs, even though every single page on the site contains that same line of code.
Joke's on them, have fun paying for priority support outside of the business hours for nothing.1 -
soo after finishing 1 year of my 2 yr CS program, i moved back to my hometown so my partner wouldn't have to keep commuting for her career. couldnt get a cs job here with no experience and only 1 yr of school and like basically no portfolio to show for myself, i took a customer service job in a tech company with a lot of support for career pathing.
end goals are to end up working for their software dev team, mid goal is to switch into their web dev team from customer service since the career pathing is WAY easier from customer service to web dev, then web dev to sw dev rather than customer service straight to sw dev
so in the meantime i need to be practicing and building my portfolio but FUCK i have NO motivation and with coronavirus fucking up my life and everybody elses all i wanna do at the end of the workday and on weekends is melt into my bed in a semi-comatose state
i woke up early today to get some work done on my portfolio but all im doing is watching grey's anatomy and playing mobile games
i used to feel so motivated and excited to code but the excitement is gone and now even doing stuff for myself is a lot more like work than play
just need to rant it out rn3 -
*Email chain forwarded by support team to our dev team*
Hi,
Please assist our customer. He is unable to reset his password!
*Went through the emails turned out that customer is asking for password reset request for legacy website for which we don't work at all*
Scrum master sending another reply to look into the matter on High priority.
We again double checked for the customer but he is not registered on the new website.
Apparently, both scrum master and support team and entire company is aware that our team is not working for legacy website.
But No one reads the email properly and keep forwarding to dev team disturbing the entire team.
Some times things like this are done by product manager and her associate, but they keep replying to each other on unnecessary things till they come to conclusion and scrum master try hard to keep up with them with his own agile disciplines. -
wtf GitHub
https://github.com/orgs/community/...
ran into a person today who said their account got suspended with no info and they were writing a speech for a conference on there and now everything is upsidedown for them so I decided to look into it
bruh what the hell is that customer support
is this what happens when Microsoft buys platforms. uegh2 -
Just a short story of me and how things can go right after so many years.
This was my first job. Only two other programmers in the company of like 10 employers.
First one is some one who stopped learning like 10 years ago. Winforms Ftw huh..
The other one was my boss who was really a pro but died not too long ago.
Because of this I got the responsibility for all his projects and the future ones. Beside that I'm also employed for our customer support. So pretty much to do here. Even new stuff I never heard of I have to learn asap now. Of course I have learned pretty much here. But I have reached the point where I have reached the maximum. I can't really learn much more. The salary is a joke.
But my other boss does not really care. Emotionally he has the feelings of a stick. No joke. This is going on even before the dead.
Many coworkers just gave up or got even sick of here.
But now I'm taking my consequences. I was looking for a new job now.
I was really lucky there.
Wrote 3 job application and even got invited 3 times. 2 were declined (luckily). The third one was a dream. For the people, the bonuses etc.
Now I'm waiting to sign the contract and the cancelation of my current one. The salary is a joke. Not chance of increasing. -
So some big customers are getting problems for a given software project. The relevant dev team, customer support and I, part of another division of QA, need support from a specific QA team. We work for a multinational company employing above a thousand of people around the world.
None of the members are giving signs of life. Nobody from any QA team answers my emails, slack messages or anything. Management does not seem to care either. Did they suddenly die without my knowledge? I am just trying to do my job and find solutions to problems.
I am an inch close to giving no fucks and start playing video games. lol2 -
Fucking google 2 step auth and their lack of customer service.
I have my account setup with my phone and a backup email account. No backup keys, since I only found out about those today! Thanks for letting me know this late in the game -.-
And yet. After I made a clean install of the os on my laptop. Tried to log back into my account. I am not getting text messages or emails to my backup emails (even though its allegedly sent.... And no its not in the junk mail) to validate my 2 factor auth.... Like fuck you!!!
If you gonna give us the ability to fort knox our accounts. At the bare minimum have some customer support to at least be train to answer a phone and tell me if your servers are having an issue or something. Im so in the fucking dark here and cant access shit.1 -
Our head of customer support:
We are transitioning from using Zendesk to Salesforce. We need to do some dev integrations..
Me:
HELL NO!
6 -
!Rant
TL;DR - Getting married can lead to installing life malware.
MARRIAGE SOFTWARE....
A young husband wrote this to a Systems Analyst -
(Marriage Software Div);
Dear Systems Analyst,
I am desperate for some help! I recently upgraded my program from Girlfriend 7.0 to Wife 1.0 and found that the new program began unexpected Child Processing and also took up a lot of space and valuable resources. This wasn't mentioned in the product brochure.
In addition Wife 1.0 installs itself into all other programs and launches during systems initialization and then it monitors all other system activities.
Applications such as "Boys' Night out 2.5" and "Golf 5.3" no longer run, and crashes the system whenever selected.
Attempting to operate selected "Soccer 6.3" always fails and "Shopping 7.1" runs instead.
I cannot seem to keep Wife 1.0 in the background whilst attempting to run any of my favorite applications. Be it online or offline.
.
I am thinking of going back to "Girlfriend 7.0", but uninstall doesn't work on this program. Can you please help?
.... The Systems Analyst replied:
Dear Customer,
This is a very common problem resulting from a basic misunderstanding of the functions of the Wife 1.0 program.
Many customers upgrade from Girlfriend 7.0 to Wife 1.0 thinking that Wife 1.0 is merely a UTILITY AND ENTERTAINMENT PROGRAM.
Actually, Wife 1.0 is an OPERATING SYSTEM designed by its Creator to run everything on your current platform.
You are unlikely to be able to purge Wife 1.0 and still convert back to Girlfriend 7.0, as Wife 1.0 was not designed to do this and it is impossible to uninstall, delete or purge the program files from the System once it is installed.
Some people have tried to install Girlfriend 8.0 or Wife 2.0 but have ended up with even more problems. (See Manual under Alimony/Child Support and Solicitors' Fees).
Having Wife 1.0 installed, I recommend you keep it Installed and deal with the difficulties as best as you can.
When any faults or problems occur, whatever you think has caused them, you must run the.........
C:\ APOLOGIZE\ FORGIVE ME.EXE Program and avoid attempting to use the *Esc-Key for it will freeze the entire system.
It may be necessary to run C:\ APOLOGIZE\ FORGIVE ME.EXE a number of times, and eventually hope that the operating system will return to normal.
Wife 1.0, although a very high maintenance programme, can be very rewarding.
To get the most out of it, consider buying additional Software such as "Flowers 2.0" and "Chocolates 5.0" or "HUGS\ KISSES 6.0" or "TENDERNESS\ UNDERSTANDING 10.0" or "even Eating Out Without the Kids 7.2.1" (if Child processing has already started).
DO NOT under any circumstances install "Secretary 2.1" (Short Skirt Version) or "One Nightstand 3.2" (Any Mood Version), as this is not a supported Application for Wife 1.0 and the system will almost certainly CRASH.
BEST WISHES!
Yours,"
Systems Analyst.
-----------------------------------------------
I'm not sure if this is a repost - if it is I apologise, but it's too good not to share.1 -
I knew programming was for me, MUCH later in life.
I loved playing with computers growing up but it wasn't until college that I tried programming ... and failed...
At the college I was at the first class you took was a class about C. It was taught by someone who 'just gets it', read from a old dusty book about C, that assumes you already know C... programming concepts and a ton more. It was horrible. He read from the book, then gave you your assignment and off you went.
This was before the age when the internet had a lot of good data available on programming. And it didn't help that I was a terrible student. I wasn't mature enough, I had no attention span.
So I decide programming is not for me and i drop out of school and through some lucky events I went on to make a good career in the tech world in networking. Good income and working with good people and all that.
Then after age 40... I'm at a company who is acquired (approved by the Trump administration ... who said there would be lots of great jobs) and they laid most people off.
I wasn't too sad about the layoffs that we knew were comming, it was a good career but I was tiring on the network / tech support world. If you think tech debt is bad, try working in networking land where every protocols shortcomings are 40+ years in the making and they can't be fixed ... without another layer of 20 year old bad ideas... and there's just no way out.
It was also an area where at most companies even where those staff are valued, eventually they decide you're just 'maintenance'.
I had worked really closely with the developers at this company, and I found they got along with me, and I got along with them to the point that they asked some issues be assigned to me. I could spot patterns in bugs and provide engineering data they wanted (accurate / logical troubleshooting, clear documentation, no guessing, tell them "i don't know" when I really don't ... surprising how few people do that).
We had such a good relationship that the directors in my department couldn't get a hold of engineering resources when they wanted ... but engineering would always answer my "Bro, you're going to want to be ready for this one, here's the details..." calls.
I hadn't seen their code ever (it was closely guarded) ... but I felt like I 'knew' it.
But no matter how valuable I was to the engineering teams I was in support... not engineering and thus I was expendable / our department was seen / treated as a cost center.
So as layoff time drew near I knew I liked working with the engineering team and I wondered what to do and I thought maybe I'd take a shot at programming while I had time at work. I read a bunch on the internet and played with some JavaScript as it was super accessible and ... found a whole community that was a hell of a lot more helpful than in my college years and all sorts of info on the internet.
So I do a bunch of stuff online and I'm enjoying it, but I also want a classroom experience to get questions answered and etc.
Unfortunately, as far as in person options are it felt like me it was:
- Go back to college for years ---- un no I've got fam and kids.
- Bootcamps, who have pretty mixed (i'm being nice) reputations.
So layoff time comes, I was really fortunate to get a good severance so I've got time ... but not go back to college time.
So I sign up for the canned bootcamp at my local university.
I could go on for ages about how everyone who hates boot camps is wrong ... and right about them. But I'll skip that for now and say that ... I actually had a great time.
I (and the handful of capable folks in the class) found that while we weren't great students in the past ... we were suddenly super excited about going to class every day and having someone drop knowledge on us each day was ultra motivating.
After that I picked up my first job and it has been fun since then. I like fixing stuff, I like making it 'better' and easier to use (for me, coworkers, and the customer) and it's fun learning / trying new things all the time. -
Telegram or Signal? Got essentially blocked from Messenger because I was stupid enough to fold to peer pressure to get it for robotics and since I enabled it with a GV number they stopped allowing its use for specifically security checks while allowing it even to reset a password, and I somehow got a security check triggered, with no customer support and no ability to call with code, so I'm looking to switch. Even if I get Facebook back, I want to move to something at least that doesn't randomly trigger security checks and then has no customer support.13
-
Related to the project in my last rant...
Project got delayed for about a month in total because the API for the payment gateway wasn’t allowing charges against stored cards. Could save, modify, and delete them, but no charges.
After a week of trying to get things working based on the documentation, I get in touch with the vendor (great people) who file a support request with the people running the processor so we can see what’s up. Long story short, that amounted to 3 weeks of getting ignored until the vendor raised hell on my behalf, only to get the following reply back:
“You’ve been using the dev credentials, try it on live transactions instead!”
Thankfully, we’re able to move the customer to another processor under the same vendor, where I already have all the requests figured out...2 -
MySpace 😂 lol but no for real back when I was a Psych major people started asking me to make them a site after seeing some random sites I dinked with in my spare time for personal endeavors. I then realized it could be a career, so I switched schools and majors. I enjoy getting lost in the code and doing solitary work. I don't like talking to clients or providing customer support so, yeah lol 😂🤓2
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So the other day i paid for the sitepoint/mapt bundle since i was eager to learn to setup a website i bought awhile back.
Yet buying from mapt seemed to have been a waste of time, first off no comfirmation email just a tiny pop up on their website, the website seemed a little poorly setup since for one i wasn't even aware i had access to all their content.
Afterwards i never got a coupon for site point which was something i was looking forward to, i used mapt stuff before and two of the ebooks that i spent lots of time invested into had issues that basically stopped me half way, thus wasting all of my time.
I emailed on friday about this coupon, and finally getting one on monday i created an account used the coupon and guess what "this coupon has been used already"
WTF is this shit?
So all in all the irony of a fucking website that has content to create websites from scratch and probably including automated emails to alleviate all of these issues that has yet to use any of these things!
I'm still in the middle of customer support trying to get a working coupon for the other half of the bundle i paid for. The hilarious thing is they want an order number from me, which i don't have at all due to no automated email for order confirmation. I guess i wait yet another two days to get crappy response.2 -
Fucking hate to explain basic shit to computer illiterate. Usually I don't mind, but right know I working on the project, want to automate one thing I need to do every morning, put two numbers to web page(I will explain details maybe in next rant). So I am only one who fix, buys computers, printer(for some problems I call for other repair man.). Generally speaking working as IT guy. Firm has like 50 computers, some of them has SCADA software. Some computers have Win 7, some win 8 and others win 10, can't upgrade those computers, not enough money(I can deal with this problem). And yes, computer buying is not the fastest, easiest thing too. Because is public firm, I need to do public buying(I don't know how to translate to english), and most of the time wins the lowest price, I am ok with that. But I can't on item specification write I want that model pc or it components. Example: I can't write I want intel processor, however I can write number of cores, frequency. But it's not that bad, usually i have template for all things I buy. One of the worst thing is this, our firm bought new bookkeeping software version, old version was using visual foxpro framework. Good thing I didn't initiate the purchase, because right know I would be jobless, not because I would be fired, but because our senior accountant would drive me crazy. In fact accountants drive me crazy, but I can handle it for now. As I wrote before our form has about 120 workers, major part of workers are old, like my parents age. (I am 28 btw. Mom is 55.). As you all know what happens if you say you work with computers. So our accountants are like 60 years old, got new program, don't know how to work with it, and they ask me how to do certain things. if I don't know how to I ask program's support, every question is like 90 Eur. So in short accountants expect I should know their work and how program works. If I try say something they don't like, they try to make my day hard. Next thing is our billing program. Man that worked before me done some payments import. And when I came everyone expect me to do that. Ok I did that because that people working with billing program would probably fuck it up. And I semi automated that, so I don't mind that much. Sometimes that program fucks up, like it happened yesterday, it send email invoices attachment without filename. Example: people got this attachment ".pdf"(no filename, only extension), And if you save it you need do OPEN WITH command and then select pdf reader or rename file (I don't know what easier). And surprise surprise our firm, customer support redirects all phone calls, emails to me. But I did explain to customer support what to say to people. Still they redirect it to me.
PS: This is my first job after school. I work as part time.
TL;DR Thinking my life, carrier choices. accountants are not the nicest people.8 -
Best dev experience...a colleague who was my team lead when I joined a company as a "from-scratch" PHP developer, and gave me a ton of tips, assistance, encouragement and praise along the way. And for the bits that were not so good (on my part), he gave me constructive criticism delivered in a friendly and helpful way rather than chew me out.
And when the boss(es) of the company talked shit behind my back in meetings I was not invited to, about things they had no clue about (my performance as a developer)) he defended me and set the record straight.
Later he was demoted from team lead for office politics reasons. But was doing the same job as before, for less pay. Never complained.
His job consisted of, all at once, being the company IT/server/printer guy, first line customer support over phone and remote desktop, .NET and PHP developer, course holder to teach our customers how to use our product, and mentor to me.
Good guy. I'd give him a ++ if I could. -
Why is customer support sometimes so shitty? A coworker good a Win10 Laptop (Win7 before) and one program wasn;t working there anymore. So we reached out to the support asking to help us fix it. After over a month later and x-amount of E-mails back and forth. The answer was, you have to upgrade everything (Webserver, Database, Client) to use Win10 (no backwards compatibility). Which is fine, I don't mind upgrading and understand that software sometimes is not backwards compatible. BUT THAT IS SOMETHIGN TO STATE IN THE 2nd E-MAIL. Not an infinity later after a tiring back and forth of nonsense.
-
I wasted 470 rupees ($5.6 USD) recharging on the wrong WiFi account, today.
😭 How's your Friday going? 😭
(I did ask Customer support if it can be refunded but they said No, it's not in the policy to refund these transactions).
It's a good thing I always chose 1 month recharge over 3, 6 or 12 months recharge, otherwise I'd have killed myself today.2 -
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It was one of those family barbecues: everyone was catching up, sharing stories, and swapping advice. My cousin casually mentioned that some crypto wallet he lost to one of those phishing scams had been recovered by SPARTAN TECH GROUP RETRIEVAL. I listened then, half-interested, and didn't pay more attention. I had never imagined I'd need their services until it happened to me. A few weeks later, disaster struck. I had been managing my $220,000 crypto wallet as usual, but one night, I realized I couldn't remember my passphrase. I tried everything, from different combinations to tricks and techniques, but nothing worked. i panicked when I realized what had happened. This wasn't a small amount I was talking about; this was $220,000-what constituted my entire portfolio. The panic hit hard. Hours passed as I desperately searched online for solutions, reading through recovery services, most of which seemed too good to be true or way too complicated. Then, all of a sudden, it clicked in my head-my cousin telling me at the BBQ about SPARTAN TECH GROUP RETRIEVAL. He had spoken about how professional they were and how fast they returned his funds, to which I had given less importance, thinking it was another story. Now, I couldn't afford to waste any more time. Immediately, I called my cousin for the contact information. He showed absolutely no hesitation in giving me the number and further reassured me that they were trustworthy. Grudgingly, I dialed the number, not knowing what to expect. What followed was a seamless, professional experience which turned my panic into relief. The team at SPARTAN TECH GROUP RETRIEVAL was so very patient and kind. They knew the emotional turmoil I had gone through and never treated me like some customer. Instead, they took me through the whole process of recovery step by step, keeping me informed through it all. And then came the fantastic news within days: my funds were back. The feeling of relief that overwhelmed me-those moments washed away all the stress and anxiety that had filled me. I was grateful, in the end, for my cousin's advice, but not just that-even the casual conversation at the BBQ. Sometimes, the most unexpected moment creates the most vital decision. And in such a case, I highly recommend SPARTAN TECH GROUP RETRIEVAL, which is really what they are; they turned my wallet nightmare into a success story. Not just family wisdom, but also professionals at SPARTAN TECH GROUP RETRIEVAL, saved me.
other means of contact info:
Email: spartantech (@) cyber services . com OR support (@) spartantechgroupretrieval. org
Website : h t t p s : / / spartantechgroupretrieval. org
WhatsApp:+1 (971) 487 - 3538
Telegram:+1 (581) 286 - 8092
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I never imagined I would be writing this, but after everything I went through, I feel it's important to share my story so that others don’t fall into the same trap I did. What started as an exciting opportunity to invest in Bitcoin and binary options turned into one of the most devastating financial experiences of my life. I lost over $200,000 to a group of scam brokers and it wasn’t until I found help that I was able to recover every cent, along with the profits I thought I’d never see again.It all began when I was introduced to an online platform that promised high returns on cryptocurrency and binary options. The account manager I was paired with seemed genuine, and their persuasive tactics convinced me to invest. I trusted them, believing that this would be the perfect chance to grow my wealth. At first, my investment showed some progress, and everything seemed legitimate. I began to feel more confident in my decision. But before long, I was hit with unexpected demands for additional funds.The requests were subtle at first. “To speed up your withdrawal,” they said, “you need to deposit a little more.” The reasons were always tied to “processing fees” or “security measures.” I questioned the legitimacy of these requests, but I was assured that these deposits were necessary for my investment to succeed. I felt pressured, and out of fear that I might miss out on an opportunity, I complied. As time passed, the requests grew larger and more frequent. Each time I hesitated, they provided a convincing excuse, and I caved in.Eventually, I tried to withdraw my funds, only to be met with endless delays, excuses, and promises that never materialized. When I tried reaching customer support, my emails and calls were ignored. My account was locked, and I was unable to access any of my money. It dawned on me: I had been scammed. My entire investment was gone, and there was no one to turn to.Just when I thought all hope was lost, I stumbled upon a broadcast that offered advice on how victims of online scams could recover their funds. Out of sheer desperation, I decided to reach out to the contact provided in the broadcast. To my relief, I received a response just hours later. The team asked me for detailed information about my investment and the scams I had fallen victim to. I immediately provided all the requested documentation.Incredibly, after following their guidance and instructions, I was able to recover not only my initial investment but also the profits I had made during my time on the platform. It felt like a miracle. The team at GRAYWARE TECH SERVICES had shown me that there was still a way to fight back against scammers and reclaim what was mine.I share this story now because I know there are many others out there who have suffered the same fate. If you’ve been scammed, please don’t give up hope. There are professionals who specialize in helping people like us recover our lost funds. My experience with GRAYWARE TECH SERVICES has been life-changing, and I want others to know that it’s possible to regain your money if you take the right steps.Learn from my mistakes, be cautious with your investments, and always research before trusting any online platform. If you’ve been scammed, take action now. There are solutions, and you don’t have to go through this alone.
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Buy Verified Cash App Account: Navigating the Digital Transaction Landscape
In an age dominated by digital transactions, the concept of purchasing a verified Cash App account has gained significant traction. This article aims to explore the nuances of buying a verified Cash App account, elucidating the advantages, potential risks, and offering a comprehensive guide for individuals considering this financial move.
Introduction
The Growing Trend of Buying Verified Cash App Accounts
As online transactions become more prevalent, the trend of purchasing verified Cash App accounts is on the rise. Users are increasingly recognizing the added benefits and security that come with having a verified account.
Understanding the Importance of Account Verification
Account verification is a crucial step in enhancing the security of digital transactions. A verified Cash App account provides users with an additional layer of protection, making their financial interactions more secure and reliable.
Advantages of Purchasing a Verified Cash App Account
Enhanced Security Features
One of the primary advantages of a verified Cash App account is the incorporation of advanced security features. These may include multi-factor authentication and additional verification steps, adding an extra layer of defense against unauthorized access.
Increased Transaction Limits
Verified accounts often come with substantially increased transaction limits. This proves beneficial for users engaged in larger financial transactions or those running businesses through the Cash App platform.
Access to Exclusive Cash App Features
Apart from heightened security and increased transaction limits, verified accounts may unlock exclusive features within the Cash App. This could range from priority customer support to early access to new features and promotions.
How to Safely Purchase a Verified Cash App Account
Researching Reputable Sellers
Before entering the purchasing process, it's crucial to research and identify reputable sellers. Reading reviews and testimonials can provide valuable insights into the credibility and reliability of a seller.
Authenticating Account Legitimacy
Ensuring the authenticity of the accounts offered by sellers is paramount. A legitimate verified account should have gone through the necessary verification steps outlined by Cash App.
Ensuring Transparency in Transactions
Transparency in transactions is vital. Buyers should choose sellers who provide clear information about the accounts, including their verification status and any associated features.
Risks and Precautions in Buying Verified Accounts
Common Scams in the Verified Account Market
The digital landscape is not without risks, and the market for verified Cash App accounts is no exception. Being aware of common scams, such as fake listings and phishing attempts, is essential.
Tips for a Secure Transaction Process
To mitigate the risk of falling victim to fraudulent transactions, following best practices such as using secure payment methods and verifying the seller's credentials is crucial.
Step-by-Step Guide to Verifying a Cash App Account
Understanding the Cash App Verification Process
Before attempting to verify a Cash App account, it is essential to understand the process thoroughly. Familiarizing oneself with the required documentation and steps ensures a smooth verification experience.
Submitting Required Information
During the verification process, users typically need to provide personal information, such as a valid ID and proof of address. Ensuring the accuracy and legitimacy of this information is key to a successful verification.
Navigating Potential Challenges
While the verification process is generally straightforward, users may encounter challenges. Being prepared to troubleshoot and address potential issues ensures a seamless verification experience.
Conclusion
Summarizing the Benefits and Risks
In conclusion, opting for a verified Cash App account offers users enhanced security, increased transaction limits, and exclusive access to platform features. While potential risks exist, informed decision-making and adherence to safety precautions can lead to a positive experience.
Encouraging Informed Decision-Making
As users consider the option of purchasing a verified Cash App account, it is crucial to approach the process with caution and awareness. Choosing sellers with proven credibility, staying informed about potential risks, and following best practices contribute to a secure and positive experience.
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HOW TO RECOVERY YOUR STOLEN COINS - FOLLOW THE ULTIMATE GUIDE OF RAPID DIGITAL RECOVERY
I had big plans for Valentine's Day 2025. I wanted to surprise my girlfriend with something extraordinary, so I decided to invest $38,000, believing it would grow into the perfect gift for her. I came across an investment platform online that seemed too good to pass up. The platform appeared legitimate, with impressive returns and positive reviews, which made me feel confident about the decision. The idea was simple: invest early and watch the money multiply, so I could give my girlfriend something truly special to mark the occasion. At first, everything seemed to go according to plan. The platform worked smoothly, and after a few successful withdrawals, I became even more convinced that I had made the right choice. Encouraged by these initial successes, I decided to increase my investment, pouring in a larger sum, hoping for even bigger returns. I thought this would ensure I had enough to do something amazing for my girlfriend—something she would never forget. However, my optimism was short-lived. As the weeks passed, I attempted to withdraw my funds, but every attempt was met with failure. Slowly, I began to realize the platform I had trusted was not as reliable as I had thought. After several attempts to contact customer support with no success, it became clear that the platform had collapsed, and with it, all my money was gone. My $38,000 had vanished into thin air. The emotional toll was devastating. The funds I had set aside for such a special occasion were lost, and I felt helpless, trapped in a cycle of frustration and despair. But I wasn’t ready to give up. After weeks of searching for solutions, I came across Rapid Digital Recovery, a service that specializes in helping people recover funds lost to scams. I was cautious at first, but after reading multiple positive reviews and seeing their track record, I decided to give them a try. The team at Rapid Digital Recovery worked tirelessly on my case, and I was thrilled when they successfully helped me recover the funds I had lost. With the money I got back, I was able to keep my original plan for Valentine's Day. I bought my girlfriend a car, something I had always dreamed of doing for her. The relief I felt was immense, knowing that I could finally make good on my promise to surprise her with something meaningful. Thanks to Rapid Digital Recovery, I was able to turn a financial disaster into a beautiful moment of joy for both of us.
For More Details, Contact Rapid Digital Recovery Out
Whatsapp: +1 4.14 8.0 71.4 8.5
Website: https: // rapiddigitalrecovery. org
Email: rapiddigitalrecovery (@) execs. com
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EXPERT IN STOLEN CRYPTOCURRENCY RECOVERY- RAPID DIGITAL RECOVERY
My all time dream was growing my savings through forex trading, drawn by the allure of high returns and the promise of financial growth. When I discovered an online platform that claimed to offer consistent returns with minimal risk, it seemed like an opportunity too good to pass up. The website was professionally designed, customer service was responsive, and the initial returns on my investments were encouraging. Lured by these assurances, I invested a significant amount—$760,000 over several months. At first, everything appeared to be going as planned. My account was credited with gains, and I was even able to withdraw some profits, which reinforced my belief in the platform's legitimacy. This initial success only fueled my confidence, making the subsequent events all the more devastating. Then, without any prior warning or explanation, the situation took a drastic turn. One day, I found myself unable to access the platform. My account balance had mysteriously vanished, and attempts to reach the company were met with silence. The website, which had once been sleek and functional, was now inaccessible. My heart sank as I realized the gravity of the situation—I had been scammed. The shock and despair that followed were overwhelming. The realization that I had lost everything I had invested was paralyzing. The sense of betrayal and helplessness was compounded by the apparent finality of the situation—no access to my funds, no way to contact the company, and no clear recourse for recovering my losses. Just when I was about to give up hope, I stumbled upon a service called Rapid Digital Recovery. Initially, I was skeptical, having been burned once already. However, Rapid Digital Recovery presented itself as a specialized firm with a track record of recovering funds lost to online scams. They offered a structured process that included an initial assessment of my case, followed by steps aimed at tracing and recovering the lost assets. I decided to reach out to them, sharing all the relevant information about the platform and my investments. The team at Rapid Digital Recovery reviewed my case thoroughly and provided me with a plan of action. They explained their process, which involved legal measures, digital forensics, and negotiations with financial institutions to track down and reclaim the lost funds. Although the recovery process was intricate and time-consuming, Rapid Digital Recovery's expertise and dedication provided a glimmer of hope. They kept me informed throughout the process, which helped restore some of my lost confidence. With their help, I began to see progress in retrieving my assets. While the journey was challenging and not without its setbacks, Rapid Digital Recovery's intervention turned my situation from one of utter despair to a path towards recovery. The experience served as a stark reminder of the importance of vigilance and due diligence in the world of online investments, and I was grateful to have found assistance that helped me navigate the complexities of recovering from a scam.
Contact Rapid Digital Recovery On :
EMAIL: support (@) rapiddigitalreco very .org
EMAIL: contact (@) rapiddigitalrecove ry. org
WHATSAPP: +1 (41 4) 80 7-14 85
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THE BEST CRYPTO RECOVERY SERVICE IN 2024 HIRE DUNAMIS CYBER SOLUTION
A
Cautionary Tale About a Sophisticated Scam Three days ago, I fell victim to a highly sophisticated scam that cost me 30,000 Euros. As a London resident, I’ve always prioritized online security. When I heard about the LastPass breach, I immediately changed my passwords, believing my information was safe. However, I soon realized that the worst was yet to come.The scam started with an email that appeared to be from LastPass, warning me about unusual activity. It seemed legitimate—complete with branding and an urgent subject line. The email included a customer support number, which I called in panic.A calm, professional-sounding individual answered, claiming to be a LastPass security expert. They told me my account had been compromised and advised me to install recovery software. Trusting them, I followed their instructions without realizing I was being scammed.Hours later, I discovered that 30,000 Euros had been drained from my bank accounts. After the initial shock, I found DUNAMIS CYBER SOLUTION Recovery, a company specializing in scam recovery. They acted swiftly, helping me trace the scammers and recover the stolen funds.While the experience was harrowing, it taught me an invaluable lesson: Always verify the authenticity of any communication, no matter how convincing it seems. If you fall victim to a scam, don’t hesitate to reach out to experts who can help you recover.
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Shepler & Associates: Your Premier Tax Company for Reliable Tax Prep Services
Tax season doesn’t have to be stressful when you have the right partner by your side. At Shepler & Associates, we pride ourselves on being a trusted tax company offering exceptional tax prep services to individuals and businesses in Saginaw and beyond. Conveniently located at 4200 Fashion Square Blvd Suite 201, Saginaw, MI 48603, we are dedicated to simplifying the tax process and delivering outstanding results.
Expert Tax Prep Services You Can Rely On
At Shepler & Associates, we understand that every tax situation is unique. That’s why we provide tailored tax prep services designed to meet your specific needs. Our comprehensive offerings include:
Individual Tax Preparation
Filing personal taxes can be daunting, but our experienced team ensures that every detail is handled with precision. We aim to maximize your refund and minimize any potential liabilities.
Business Tax Services
Managing business taxes requires expertise and careful attention to detail. Whether you’re a sole proprietor or a corporation, we provide reliable solutions to keep your business compliant and thriving.
Tax Planning and Advisory
Effective tax planning is the key to long-term financial success. We help you strategize for the future, offering insights that reduce your tax burden and support your goals.
Why Shepler & Associates is the Tax Company You Can Trust
Experienced Professionals
With years of experience in tax preparation and consulting, we have the knowledge and skills to handle even the most complex tax situations.
Personalized Attention
We believe in building strong relationships with our clients. Our team takes the time to understand your needs and provide solutions that work for you.
Convenient Location
Searching for a tax company near you? Look no further! Our office at 4200 Fashion Square Blvd Suite 201, Saginaw, MI 48603, is easily accessible and ready to serve you.
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At Shepler & Associates, your satisfaction is our top priority. Have questions or concerns? Call us anytime at +1 989-798-0609, and our friendly team will be happy to assist.
Make Tax Season Stress-Free
Don’t let tax season overwhelm you. With Shepler & Associates, you get the expertise and support you need for a hassle-free experience. Our tax prep services are designed to save you time, reduce stress, and ensure every detail is handled with care.
Visit us today at 4200 Fashion Square Blvd Suite 201, Saginaw, MI 48603, or call +1 989-798-0609 to schedule your appointment. Let Shepler & Associates show you why we’re the preferred tax company for individuals and businesses in the Saginaw area.
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Positive Moves: Your Best Rated Long Distance Moving Company in WV
Moving long distances can be a daunting task, but with the right support, it can also be an exciting new beginning. At Positive Moves Moving Company, we take pride in being recognized as one of the best rated long distance moving companies in WV. Located at 841 57th St SE, Charleston, WV 25304, we offer reliable and professional moving services tailored to meet your unique needs.
Why Positive Moves is the Best Choice for Your Long Distance Move
Expertise and Experience
With years of experience in the moving industry, our team has developed the skills and knowledge necessary to handle long distance relocations effectively. We understand the complexities involved, from planning and logistics to ensuring the safe transport of your belongings. Our goal is to make your move as seamless as possible.
Comprehensive Services
At Positive Moves, we offer a wide range of services specifically designed for long distance moves, including:
Residential Long Distance Moving: Whether you are moving to a new home or apartment, our dedicated team will ensure every detail is managed with precision and care.
Commercial Long Distance Moving: We specialize in office relocations, providing efficient and effective solutions to minimize downtime and keep your business running smoothly.
Professional Packing Services: Packing can be one of the most stressful parts of moving. Our expert packers use high-quality materials to protect your belongings and ensure they arrive safely at your new location.
Transparent and Competitive Pricing
We believe that the best rated long distance moving companies in WV should provide value without hidden costs. At Positive Moves, our pricing is competitive, and our estimates are clear and detailed, allowing you to plan your budget effectively. You can trust that there will be no surprises on moving day.
Commitment to Customer Satisfaction
Our commitment to exceptional customer service sets us apart. From your first contact with us at +1 (304) 590-0840, you will experience our dedication to your needs. We listen to your concerns and work closely with you to create a customized moving plan that meets your requirements.
Our Streamlined Long Distance Moving Process
At Positive Moves, we have designed our long distance moving process to be efficient and stress-free:
Free Consultation: Reach out to us for a free consultation. We will discuss your specific moving needs and provide a detailed estimate based on your situation.
Customized Planning: Our team will work with you to create a personalized moving plan that accommodates your timeline and preferences.
Packing and Loading: On moving day, our professional movers will arrive on time to pack and load your belongings carefully, treating them with the utmost respect.
Safe Transportation: Our experienced drivers ensure that your belongings are transported safely to your new location, keeping you updated throughout the journey.
Unloading and Setup: Once we arrive at your new home or office, our team will assist with unloading and setting up your space, helping you transition smoothly.
Contact Positive Moves for Your Long Distance Move Today!
If you are searching for one of the best rated long distance moving companies in WV, look no further than Positive Moves Moving Company. Our dedicated team is here to provide you with the support and expertise you need for a successful long distance move. For more information or to schedule your move, call us at +1 (304) 590-0840 or visit our office at 841 57th St SE, Charleston, WV 25304. Trust Positive Moves to turn your moving experience into a positive adventure!
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How to Withdraw on Bhalo88 💰 | A Complete Guide
Withdrawing money securely and efficiently is crucial for any online gaming or betting platform. If you’re looking for an easy way to withdraw your winnings, this guide on how to withdraw on Bhalo88 will walk you through each step. Moreover, we will discuss secure mobile banking in Bangladesh like bKash, Nagad, Upay, and Rocket for fast transactions.
Why Choose Bhalo88 for Withdrawals? 🚀
Bhalo88 offers a user-friendly and secure withdrawal process. Multiple payment options ensure seamless transactions. With instant processing, you can receive your winnings directly to your mobile wallet or bank account. Whether you’re using bKash, Nagad, Rocket, or Upay, Bhalo88 ensures a hassle-free experience.
Step-by-Step Guide: How to Withdraw on Bhalo88 📝
Step 1: Access the Security Center
To begin, log in to your Bhalo88 account and navigate to the Security Center.
Step 2: Click on “E-Wallet Binding”
This step ensures that your mobile banking details are securely linked to your Bhalo88 account.
Step 3: Select Withdrawal Method
Choose the method through which you want to withdraw your funds (bKash, Nagad, Rocket, or Upay).
Provide your full name as per your bank or wallet account.
Enter the mobile number where you wish to receive the money.
Input the number registered with your Bhalo88 account.
Click on Send and enter the OTP received on your number.
Set a new 6-digit transaction PIN for added security.
Step 4: Enter Withdrawal Amount
Specify the amount you want to withdraw.
Input your saved transaction PIN and click on withdraw.
Secure Mobile Banking Options in Bangladesh
When withdrawing on Bhalo88, you can use some of the most trusted and secure mobile banking services in Bangladesh. Let’s take a closer look at these options:
bKash: The Most Popular Mobile Banking
Fast and secure transactions
Available across Bangladesh
Instant withdrawal processing
Nagad: Trusted by Millions
Low transaction fees
High security and encryption
24/7 customer support
Rocket: Powered by Dutch-Bangla Bank
Direct bank integration
Safe and efficient transactions
Supports large withdrawals
Upay: The New and Reliable Choice
Competitive transaction fees
Instant mobile wallet transfers
High withdrawal limits
These services ensure safe and instant transactions, making them perfect choices for withdrawing on Bhalo88.
Tips for a Safe Withdrawal on Bhalo88 🛡️
Always double-check the number and account details before withdrawing.
Use a strong transaction PIN for added security.
Withdraw during banking hours for the fastest processing.
If you face issues, contact Bhalo88 customer support immediately.
Frequently Asked Questions (FAQs) 📊
1. How long does it take to withdraw on Bhalo88?
Most withdrawals are processed instantly. However, bank-related transactions may take up to 24 hours.
2. Is there a minimum withdrawal amount?
Yes, the minimum withdrawal amount depends on the selected payment method. Usually, it’s around 100 BDT.
3. Can I withdraw using a different mobile number?
No, the withdrawal must be made to the registered mobile number linked with your Bhalo88 account.
4. What should I do if my withdrawal fails?
Check your account balance, internet connection, and OTP entry. If the issue persists, contact Bhalo88 support.
Conclusion 🏆
Withdrawing money on Bhalo88 is quick, secure, and hassle-free when you follow the correct steps. By using bKash, Nagad, Rocket, or Upay, you can enjoy a smooth withdrawal experience. Moreover, ensure security measures are followed, and always double-check your details before processing any transaction.
Now that you know how to withdraw on Bhalo88, go ahead and enjoy your winning
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I was drawn into the world of cryptocurrency with the promise of high returns and financial independence. One day, I stumbled upon a website that looked legitimate, boasting impressive profits and testimonials from seemingly satisfied investors. It promised a low-risk, high-reward investment in Bitcoin, and before long, I had invested €48,750 into what I thought was a secure platform. At first, everything appeared to be going well. The returns were as promised, and I watched my investment grow. But when I attempted to withdraw my earnings, the site suddenly became unresponsive. My attempts to contact customer support were met with silence, and it dawned on me that I had fallen victim to a sophisticated scam.Desperate and feeling betrayed, I turned to the internet for solutions. It was here that I first heard about Alpha Spy Nest. The stories on various forums spoke of their success in recovering funds for those scammed in the crypto world. Skeptical but with nothing to lose, I reached out to them.From our initial conversation, the team at Alpha Spy Nest exuded professionalism. They asked for details about my transactions, the platform used, and any communication I had with the scammers. They assured me of confidentiality and explained how they would use blockchain analysis and cyber forensics to trace my lost Euros converted into Bitcoin.The process was both fascinating and nerve-wracking. Alpha Spy Nest's experts delved into the blockchain, tracking the movement of my Bitcoin through various wallets, which was no small feat given the anonymity and complexity of cryptocurrency transactions. They identified patterns and connections that led them to the scam operation's digital footprint.The breakthrough came when they managed to freeze some of the assets on various exchanges where the scammers attempted to cash out. Through negotiations and leveraging their network, Alpha Spy Nest was able to recover a significant portion of my lost investment.The relief was overwhelming when they informed me that they had successfully reclaimed much of my €48,750. Not only did they recover my funds, but they also educated me on how to better secure my digital investments going forward, teaching me about secure wallets, the importance of due diligence, and how to verify the legitimacy of investment platforms.
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When I first deposited funds into Binary FX, the process was seamless, and they were quick to accept my money without hesitation. However, everything changed when I attempted to withdraw my funds. What initially appeared to be a straightforward process turned into a nightmare. Withdrawal requests were repeatedly delayed or outright ignored. Despite countless attempts to contact their customer support team, I was met with vague replies or no assistance at all. It felt like they had disappeared, leaving me stranded and frustrated. Losing $26,000 wasn’t just a financial blow, it was emotionally devastating. I had placed my trust in this platform, recommended by a friend since high school, believing it was a sound investment. Instead, I found myself entangled in a seemingly impossible situation. I tried every avenue of emails, calls, and relentless follow-ups—but each attempt only underscored the extent of the problem. It became evident that this company had no intention of fulfilling its promises. At my lowest point, a relative suggested I reach out to Digital resolution services. Initially, I was skeptical, uncertain if recovery was even possible after such an ordeal. Still, I decided to give it a chance, and that choice marked a turning point. The team at Digital resolution services was nothing short of remarkable. Their expertise, professionalism, and dedication stood out immediately. They guided me through the intricate process of reclaiming my funds, offering strategic advice and practical solutions I hadn’t considered before. Throughout the journey, they kept me informed and reassured, ensuring I never felt alone in the fight. Thanks to their relentless efforts, I successfully recovered my $26,000. The relief was immense, and I am profoundly grateful for their support. Beyond recovering my money, they restored my confidence that even the most challenging situations can be resolved with the right help. I cannot thank Digital resolution services enough for their invaluable assistance and for turning a hopeless situation into a success story.
You can reach out to them if you ever find yourself in a situation like that, I guarantee you they will help.
Contact Digital Resolution Services:
Email: digitalresolutionservices (@) myself. com
WhatsApp: +1 (361) 260-8628
Sincerely,
Cliff Mondy
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RECOVER LOST INVESTMENT SCAM WITH THE HELP OF FUNDS RECLAIMER COMPANY
Email: fundsreclaimer(@) c o n s u l t a n t . c o m
Email: fundsreclaimercompany@ z o h o m a i l . c o m
WhatsApp:+1 (361) 2 5 0- 4 1 1 0
When I first got involved in crypto, I was excited by the potential for growth, but I never imagined it would end in such a nightmare. I had found what seemed like a trustworthy investment opportunity, one that promised incredible returns with little risk. After weeks of careful research, I took the leap and sent a large sum of money to the platform. Everything appeared legitimate a professional website , user testimonials, and even responsive customer support. But then, overnight, the platform vanished without a trace. The website was gone, and my emails went unanswered. I was left in shock, staring at an empty screen, wondering how I could have been so naive. I felt foolish, embarrassed, and completely powerless. I couldn’t believe I’d fallen for such a blatant scam. For weeks, I tried everything contacting the platform, reporting the scam to authorities, and even reaching out to other so-called recovery services. But each attempt only deepened my frustration. I was met with either silence or more false promises. My hopes were dashed, and I began to believe I’d lost everything. The financial and emotional toll was overwhelming, and I was ready to give up, convinced there was no way back. Just when I was about to lose all hope, I came across a recovery team called FUNDS RECLIAMER COMPANY. Unlike the others, they didn’t make lofty claims or promise instant results. They offered a more thoughtful, strategic approach—one that was based on careful investigation and tailored solutions. They understood exactly what I was going through, and their empathy was genuine. What really set FUNDS RECLIAMER COMPANY apart was their transparency and honesty. They didn’t overpromise or make me any false assurances.
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Making Your Overseas Moving Experience Stress-Free with Sunset International Shipping
Relocating to another country can be both exciting and overwhelming. When planning your move, finding a reliable partner to assist you with the logistics is crucial. At Sunset International Shipping, based in New York, we specialize in overseas moving, providing a comprehensive suite of services designed to make your relocation as smooth and efficient as possible.
Why Choose Sunset International Shipping for Your Overseas Move?
Expertise in International Logistics
With years of experience in the overseas moving industry, our knowledgeable team understands the complexities involved in relocating across borders. From navigating customs regulations to understanding international shipping routes, we are equipped to handle every aspect of your move, ensuring that your belongings arrive safely and on time.
Comprehensive Overseas Moving Services
As your dedicated partner for overseas moving, we offer a wide range of services tailored to meet your specific needs:
Custom Moving Plans: We know that each move is unique. Our team will work closely with you to create a personalized moving plan that aligns with your timeline and budget.
Expert Packing Services: Proper packing is crucial for international shipping. Our skilled packers use high-quality materials to securely pack your belongings, ensuring they are protected during transit.
Reliable Shipping Options: Whether you prefer air freight for a faster delivery or sea freight for cost-effectiveness, we have partnerships with leading shipping carriers. This allows us to provide flexible and reliable shipping solutions for your overseas move.
Customs Clearance Assistance: Navigating customs can be challenging. Our experienced team is here to help you with all the necessary paperwork, ensuring compliance with international laws and regulations to facilitate a hassle-free process.
Secure Storage Solutions: If you need to store your belongings during your overseas move, we offer secure storage options to keep your items safe until you’re ready to receive them.
Exceptional Customer Support
At Sunset International Shipping, we prioritize customer satisfaction. Our dedicated team is available to support you at every stage of your overseas moving process. From your initial inquiry to the final delivery, we are here to answer your questions and address any concerns.
The Sunset International Shipping Difference
When it comes to overseas moving, our clients choose us for several reasons:
Transparent Pricing: We believe in honesty and transparency. Our detailed quotes outline all costs associated with your move, ensuring no hidden fees surprise you.
Timely Deliveries: We value your time. Our logistics experts work diligently to ensure your belongings arrive at your new destination on schedule, keeping you informed every step of the way.
Positive Client Testimonials: Our reputation speaks for itself. We take pride in the positive feedback from our clients, who appreciate our professionalism, efficiency, and dedication to service.
Start Your Overseas Move Today
If you’re planning an overseas move, look no further than Sunset International Shipping. Our experienced team in New York is ready to assist you, making your relocation as seamless as possible.
Contact Us
Ready to begin your overseas journey? Reach out to us at +1 332-699-7973 for a consultation. Let Sunset International Shipping be your trusted partner in navigating the complexities of international relocation.
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